Service charges

Reckon provides a range of technical, data and miscellaneous services to assist you.

Technical support

Reckon Advantage Joining Fee

Administration fee payable when joining the Reckon Advantage Program which provides toll free technical support and updates.

$100.00

Technical Support

Reckon Advantage and Reckon Accounts Enterprise and Accounts Hosted customers can access premium support options, including toll free phone support and online chat with a technical support rep, please log into our members area.

For all other Reckon Accounts, POS and Payroll Premier customers, pay per use telephone Support is available*

Phone:
1902 223 101

Hours:
9:00 – 5:00pm AEST/AEDT Monday-Friday
9:00 – 4:00pm AEST/AEDT Saturday and Sunday

* Charges are subject to change and may be higher from mobiles and public phones. Technical support is also subject to Reckon’s Sunset Policy.

$4.90 / minute

Data Services

Data Conversion

Converting data from other accounting software files to the most recent version of a comparable Reckon software product. This is usually free but a custom quote may be charged for complex data conversions. See our data conversion page to see what types of data can be converted for free.

A quote will be provided.

Data Recovery

Reconstruction or recovery of damaged data from corrupt Reckon Accounts business range and Payroll Premier data files.

Minimum fee is $250.00. A quote will be provided.

Data Upgrade

Upgrade data files from an older version to the most recent version of a Reckon software.

Minimum fee is $100.00. A quote will be provided.

Password Removal

Fee for removal of passwords from Reckon Accounts business range, Payroll Premier and Retail Point of Sale data files. Also available for Reckon Accounts personal range 2008 and earlier data files.

From $50.00 to $350.00

Miscellaneous

CDs – Replacement

Administration fee for replacement CD to be provided or where a CD needs to be provided for a downloadable file.

Maximum $50.00

Credit Card – Reprocessing

Administrative fee for declined or incorrect credit card.

$15.00

Installation Key Codes (IKCs) – Reissue

These can only be provided for current annual licence or Reckon Advantage customers to replace original IKCs and for upgrade purposes. Subject to approval.

$50.00

Registration Verification

An administration fee applies to verify and process product re-registrations.

$9.00

Shipping & Handling

Orders that require delivery incur a shipping and handling fee.

$15.99