Support & FAQs

Try the frequently asked questions for a quick answer or find our contact details below

Contact Us

We welcome your feedback so we can continually improve our services.


General enquiry


Reckon Shelco Address

Office Address

Level 12, 65 Berry Street, North Sydney, NSW, 2060



General enquiry
02 8415 8000

Technical support
02 8415 8001


Postal Address

Locked Bag 7522, McMahons Point, NSW, 2060

Frequently asked questions

Q1. What particular multifunction devices does your tablet integrate with?

We integrate will all the leading MFD suppliers (Canon, Xerox, Richo/Kyocera/HP etc.), and have rarely found a device that we can’t integrate with. If there is a particular device you want to check please call us on (+61) 2 8415 8000 and we will be more than happy to evaluate that model with Reckon Billback.

Q2. What particular Practice Management systems do you integrate with to get clients’ accounts and push disbursement charges back?

We integrate all leading Practice Management systems in the Legal, Accounting, Strata and Advertising sectors. The chances are we have already integrated with your choice of Practice Management system before, however if we haven’t we are happy to work with your vendor and get the integration setup.

Q3. What kind of support do you offer?

We have physical offices in Sydney, London, Dayton (Ohio), Phoenix (Arizona), so we can offer “follow the sun” around the clock support, as well as onsite hardware support if needed in all major cities.

Q4. Is Reckon Billback an Australian or American owned company?

Reckon Billback is 100% Australian owned by Reckon Ltd, an ASX listed company.  With over 30 years’ experience in providing cost accountability solutions, Reckon Billback is perhaps the most stable company in the industry. Reckon is based in North Sydney, NSW, Australia.

Q5. Who does Reckon Billback supply in the Legal sector?

Reckon Billback is the supplier of choice to:

  • 91 of the top 250 law firms in the U.S.
  • 7 of the top 20 law firms in the U.K.
  • 7 of the top 33 law firms in Australia
  • 5 of the top 10 law firms worldwide
  • 37 firms in the Am Law 100