Data subprocessors
We use third party subprocessors to help provide our services to you. Here we’ve set out some information on who these subprocessors are and the services they provide.
| Subprocessor | Products/Data | Description | Location of Data |
|
Amazon Web Services |
Reckon Portal Reckon One (Australia & NZ All modules and Mobile apps) Reckon GovConnect Reckon Accounts Hosted Reckon Cloud POS Reckon Bankdata |
Primary Data Center for data stored in these products. |
Australia |
|
Reckon Business Range Cashflow Manager |
Licensing and service delivery data for Desktop Products |
Australia |
|
|
Envestnet Yodlee |
Reckon Bankdata |
When optionally selected, Yodlee can be used to import transactional information from a bank account to your integrated ledger product. |
Australia |
|
SISS Data Services |
Reckon Bankdata |
When optionally selected, SISS provides Open Banking (CDR) transactional information from a bank account to your integrated ledger product. |
Australia |
|
AppCues |
Reckon One |
In Product help and messages. |
USA |
|
Solarwinds Papertrail |
Reckon One Reckon Accounts Hosted |
Application Logging |
USA |
|
Datadog |
System and security logs from Reckon-operated environments |
Security information and event management (SIEM) — collection, monitoring and analysis of system and security event logs. No customer accounting data is stored. |
Australia |
|
Microsoft |
Customer Contact information Reckon One Reckon Accounts Hosted |
Dynamics 365 CRMand Office 365. API Gateway for Reckon One & Reckon Accounts Hosted public API’s. |
Australia |
|
DocuSign |
Customer Contract Signing |
Signed Agreements |
Australia |
|
Outreach |
Prospect Contact Information |
Sales Prospect Contact Management and Activities |
USA |
|
Grafana |
Reckon One |
Application Performance and observability data (metrics, logs and traces) |
Australia |
|
Twilio Sendgrid |
Reckon One |
Email Sending Service |
USA |
|
Sentry |
Reckon Portal Reckon One (Australia & NZ All modules and Mobile apps) Reckon GovConnect Reckon Bankdata |
Error Log Monitoring |
USA |
|
Stripe |
Reckon Portal |
Customer Payment Processing |
USA |
|
Fat Zebra |
Reckon Portal Reckon Accounts Hosted Reckon Desktop
|
Customer Payment Processing |
Australia |
|
PayShield |
Reckon Portal Reckon Accounts Hosted Reckon Desktop
|
Customer Payment Processing |
Australia |
|
Google Analytics |
Reckon Website All Products |
Marketing and Product Analytics |
USA |
|
Supermetrics |
Reckon Website Aggregate marketing data |
Marketing attribution data integration. Data is processed through the platform and is not retained in it. |
USA & EU |
|
|
Reckon Website Reckon Portal
|
Marketing Analytics |
USA |
|
|
Reckon Website Reckon Portal |
Marketing Analytics |
USA |
|
Quantcast |
Reckon Website Reckon Portal |
Marketing Analytics |
USA |
|
VWO |
Reckon Website Reckon Portal |
Marketing Analytics |
USA |
|
Gotowebinar |
Customer Contact information |
Registration details for Training and Product Update Webinars |
USA |
|
Outbrain |
Reckon Website Reckon Portal |
Marketing Analytics |
USA |
|
Kinsta |
Reckon Website
Customer Contact information |
Registration and Web Form Details |
Australia |
|
Intercom |
All Products |
Support and Sales Chat |
USA |
|
UserTesting |
Customer Contact information |
User research platform. Holds participant information where a customer chooses to take part. |
Australia, EU & USA |
|
Vanilla Forums |
Customer Contact information |
Community Forums |
Canada |
|
Branch.io |
Reckon mobile apps |
Marketing analytics |
USA |
|
Pendo |
Reckon One |
Product Analytics |
EU |
|
Zapier |
Customer Contact information |
Data Integration from Facebook marketing forms to Dynamics |
USA |
|
|
|
|
|
|
Eventbrite |
Customer Contact information |
Event Communications |
USA |
|
TikTok |
Reckon Website Reckon Portal
|
Marketing Analytics |
USA, Singapore, and Malaysia. |
|
Windcave |
NZ E-Store |
Credit Card processing service |
New Zealand |
|
Equifax |
Employee payroll information |
Equifax Verification Exchange — employment and income verification when authorised by an employee. |
Australia |
