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Data subprocessors

We use third party subprocessors to help provide our services to you. Here weโ€™ve set out some information on who these subprocessors are and the services they provide.

Subprocessor

Products/Data

Description

Location of Data

Amazon Web Services

APS+ Range

  • APS Cloud Timesheets

  • APS Workflow+

  • APS Contacts+

  • APS Ledger+

  • APS NZ Tax Cloud Services

Primary Data Centre for all data stored in these products.

Australia

Reckon Business Range

  • Reckon Portal

  • Reckon One (Australia & NZ All modules and Mobile apps)

  • Reckon GovConnect

  • Reckon Accounts Hosted

  • Reckon Cloud POS

  • Reckon Bankdata

  • Reckon One (UK All modules)

Ireland

Aiven

  • APS Cloud Timesheets

  • APS Workflow+

  • APS Contacts+

  • APS Ledger+

  • APS NZ Tax Cloud Services

APS+ data streaming platform.

Australia

Hansen Technologies

  • APS SyncDirect

Primary Data Centre for all data stored in this product.

Australia

Cloudland

  • APS Cloud Hosting โ€“ Australian Clients

Primary Data Centre for all data stored in this product.

Australia

  • APS Cloud Hosting โ€“ New Zealand Clients

Primary Data Centre for all data stored in this product.

New Zealand

Looker

  • Reckon Insights

Analytics Visualisation Platform

Australia

Snowflake

  • Reckon Insights

Cloud Data Warehouse

Australia

Envestnet Yodlee

  • Reckon Bankdata, Australia & NZ

When optionally selected, Yodlee can be used to import transactional information from a bank account to your integrated ledger product.

Australia

  • Reckon Bankdata, United Kingdom

United Kingdom

AppCues

  • Reckon One

In Product help and messages.

USA

Solarwinds Papertrail

  • Reckon One

  • Reckon Accounts Hosted

Application Logging

USA

Microsoft

  • Customer Contact information

  • Reckon One

  • Reckon Accounts Hosted

Dynamics 365 CRM and Customer Portal (MyAPS), Office 365, Customer Voice for surveys.

API Gateway for Reckon One & Reckon Accounts Hosted public APIโ€™s.

Australia

DocuSign

  • Customer Contract Signing

Signed Software Agreements

Australia

Outreach

  • Prospect Contact Information

Sales Prospect Contact Management and Activities

USA

New Relic

  • Reckon One

Application Performance Data

USA

Twilio Sendgrid

  • Reckon One

Email Sending Service

USA

Sentry

  • Reckon Portal

  • Reckon One (Australia & NZ All modules and Mobile apps)

  • Reckon GovConnect

  • Reckon Bankdata

Error Log Monitoring

USA

Stripe

  • Reckon Portal

Customer Payment Processing

USA

Fat Zebra

  • Reckon Portal

  • Reckon Accounts Hosted

  • Reckon Desktop

  • Reckon Elite

Customer Payment Processing

Australia

PayShield

  • Reckon Portal

  • Reckon Accounts Hosted

  • Reckon Desktop

  • Reckon Elite

Customer Payment Processing

Australia

Salesforce Marketing Cloud

  • Customer Contact information

Marketing Email Communications

USA

Google Analytics

  • Reckon Website/APS Website

  • All Products

Marketing and Product Analytics

USA

Facebook

  • Reckon Website

  • Reckon Portal

  • APS Website

Marketing Analytics

USA

LinkedIn

  • Reckon Website/APS Website

  • Reckon Portal

Marketing Analytics

USA

Quantcast

  • Reckon Website

  • Reckon Portal

Marketing Analytics

USA

VWO

  • Reckon Website/APS Website

  • Reckon Portal

Marketing Analytics

USA

Greenvelope

  • Customer Contact information

Event Communications

USA

Gotowebinar

  • Customer Contact information

Registration details for Training and Product Update Webinars

USA

Zoom

  • Customer Contact information

Meeting Registration details

Asia Pacific, Canada, EU & US

Outbrain

  • Reckon Website

  • Reckon Portal

Marketing Analytics

USA

Kinsta

  • Reckon Website

  • APS Website

  • Customer Contact information

Registration and Web Form Details

Australia

Intercom

  • All Products

Support and Sales Chat

USA

AnnounceKit

  • APS+ MyAPS Messenger Service

Chat support and communications

USA

AutoPilot

  • Customer Contact information

Marketing Communications

USA

Vanilla Forums

  • Customer Contact information

Community Forums

Canada

Branch.io

  • Reckon mobile apps

Marketing analytics

USA

Heap.io

  • Reckon mobile apps

Product Analytics

USA

Zapier

  • Customer Contact information

Data Integration from LinkedIn marketing forms to Autopilot Marketing platform

USA

PieSync

  • Customer Contact information

Data Sync services between Microsoft Dynamics CRM and Autopilot Marketing Platform

USA

PandaDoc

  • Customer contract signing

Customer and prospect surveys

USA

Survey Monkey

  • Customer Contact information
Customer & prospect contact information

USA

Eventbrite

  • Customer Contact information
Event Communications

USA