Data subprocessors

We use third party subprocessors to help provide our services to you. Here we’ve set out some information on who these subprocessors are and the services they provide.

Subprocessor

 

Products/Data

 

Description

 

Location of Data

 

Amazon Web Services

APS+ Range

  • APS Cloud Timesheets

  • APS Workflow+

  • APS Contacts+

  • APS Ledger+

  • APS NZ Tax Cloud Services

Primary Data Centre for all data stored in these products.

Australia

Reckon Business Range

  • Reckon Portal

  • Reckon One (Australia & NZ All modules and Mobile apps)

  • Reckon GovConnect

  • Reckon Accounts Hosted

  • Reckon Cloud POS

  • Reckon Bankdata

  • Reckon Docs

  • Reckon One (UK All modules)

Ireland

Aiven

  • APS Cloud Timesheets

  • APS Workflow+

  • APS Contacts+

  • APS Ledger+

  • APS NZ Tax Cloud Services

  • Reckon Docs

APS+ data streaming platform.

Australia

Hansen Technologies

  • APS SyncDirect

Primary Data Centre for all data stored in this product.

Australia

Cloudland

  • APS Cloud Hosting – Australian Clients

Primary Data Centre for all data stored in this product.

Australia

  • APS Cloud Hosting – New Zealand Clients

Primary Data Centre for all data stored in this product.

New Zealand

Looker

  • Reckon Insights

Analytics Visualisation Platform

Australia

Snowflake

  • Reckon Insights

Cloud Data Warehouse

Australia

Envestnet Yodlee

  • Reckon Bankdata, Australia & NZ

When optionally selected, Yodlee can be used to import transactional information from a bank account to your integrated ledger product.

Australia

  • Reckon Bankdata, United Kingdom

United Kingdom

AppCues

  • Reckon One

In Product help and messages.

USA

Solarwinds Papertrail

  • Reckon One

  • Reckon Accounts Hosted

Application Logging

USA

Microsoft

  • Customer Contact information

  • Reckon One

  • Reckon Accounts Hosted

Dynamics 365 CRM and Customer Portal (MyAPS), Office 365, Customer Voice for surveys.

API Gateway for Reckon One & Reckon Accounts Hosted public API’s.

Australia

DocuSign

  • Customer Contract Signing

Signed Software Agreements

Australia

Outreach

  • Prospect Contact Information

Sales Prospect Contact Management and Activities

USA

New Relic

  • Reckon One

Application Performance Data

USA

Twilio Sendgrid

  • Reckon One

Email Sending Service

USA

Sentry

  • Reckon Portal

  • Reckon One (Australia & NZ All modules and Mobile apps)

  • Reckon GovConnect

  • Reckon Bankdata

Error Log Monitoring

USA

Stripe

  • Reckon Portal

Customer Payment Processing

USA

Fat Zebra

  • Reckon Portal

  • Reckon Accounts Hosted

  • Reckon Desktop

  • Reckon Elite

Customer Payment Processing

Australia

PayShield

  • Reckon Portal

  • Reckon Accounts Hosted

  • Reckon Desktop

  • Reckon Elite

Customer Payment Processing

Australia

Salesforce Marketing Cloud

  • Customer Contact information

Marketing Email Communications

USA

Google Analytics

  • Reckon Website/APS Website

  • All Products

Marketing and Product Analytics

USA

Facebook

  • Reckon Website

  • Better Clinics Website

  • Reckon Portal

  • APS Website

Marketing Analytics

USA

LinkedIn

  • Reckon Website/APS Website

  • Better Clinics Website

  • Reckon Portal

Marketing Analytics

USA

Quantcast

  • Reckon Website

  • Reckon Portal

Marketing Analytics

USA

VWO

  • Reckon Website/APS Website

  • BetterClinics Website

  • Reckon Portal

Marketing Analytics

USA

Greenvelope

  • Customer Contact information

Event Communications

USA

Gotowebinar

  • Customer Contact information

Registration details for Training and Product Update Webinars

USA

Zoom

  • Customer Contact information

Meeting Registration details

Asia Pacific, Canada, EU & US

Outbrain

  • Reckon Website

  • Reckon Portal

Marketing Analytics

USA

Kinsta

  • Reckon Website

  • APS Website

  • Better Clinics Website

  • Customer Contact information

Registration and Web Form Details

Australia

Intercom

  • All Products

Support and Sales Chat

USA

AnnounceKit

  • APS+ MyAPS Messenger Service

Chat support and communications

USA

AutoPilot

  • Customer Contact information

Marketing Communications

USA

Vanilla Forums

  • Customer Contact information

Community Forums

Canada

Branch.io

  • Reckon mobile apps

Marketing analytics

USA

Heap.io

  • Reckon mobile apps

Product Analytics

USA

Zapier

  • Customer Contact information

Data Integration from LinkedIn marketing forms to Autopilot Marketing platform

USA

PieSync

  • Customer Contact information

Data Sync services between Microsoft Dynamics CRM and Autopilot Marketing Platform

USA