Single Touch Payroll information for Reckon customers

STP Phase 2

STP Phase 2 requires additional information to be reported to the Australian Taxation Office (ATO), enabling other government agencies to use the Single Touch Payroll infrastructure to receive information and support the social services system in Australia.

As always we’re working closely with the ATO and have secured a 12-month deferral for all our customers and partners to start STP Phase 2 reporting from 1 January 2023.

While the deferral gives you more time, it’s still important to be across these new requirements, so we’ve provided some information below.

STP Phase 2 General Information

STP Phase 2 Reckon Customer Update

STP Phase 1

Single Touch Payroll became mandatory for ALL employers from 1 July 2019.

To help you be compliant, we have developed a new application called GovConnect STP that connects all four Reckon products to the ATO STP service. The application acts as a gateway, enabling you to view and lodge your STP quickly and easily no matter what Reckon product you use. You can also review your submissions before you lodge, keep track of ATO messages and view all past STP submissions.

Select your product for specific information

Reckon One  | Reckon Accounts Hosted | Reckon Accounts Desktop |  Payroll Premier

Single Touch Payroll resources

Get all the information you need to ensure a smooth transition to STP reporting.

Recorded webinars

GovConnect STP how-to recorded webinars for each product.

Reckon One >
Reckon Accounts >
Accounts Hosted >
Payroll Premier >

Get expert help

Need a hand? We have a whole network of experts that can help your business be STP compliant!

Search for an advisor >

STP resources

Check out these resources to learn more this new ATO requirement and get your business up to speed.

Guide | Checklist | Video

Frequently asked questions

Answers to the most common questions surrounding Single Touch Payroll.

What Reckon products will be STP compliant?

We’re supporting STP across our online and desktop range. The following products will be ATO compliant by 1 July 2018.

  • Reckon One
  • Accounts Hosted
  • Reckon Accounts 
  • Payroll Premier 

What is GovConnect STP?

GovConnect STP is a separate application we have developed to enable our customers to comply with ATO STP requirements. GovConnect STP acts a gateway, enabling you to lodge your STP reporting directly to the ATO. It also keeps track of messages from the ATO and provides a history of past submissions.

Note: GovConnect STP is separate to GovConnect in our desktop/hosted software.

When will STP be available in the software?

STP functionality is available in the following products now:

  • Reckon One
  • Accounts Hosted
  • Reckon Accounts 2018 version onwards
  • Payroll Premier 2018/19 version onwards

Will STP change my current payroll workflow?

The aim of our release is to ensure minimal disruption to your current payroll processes. You will process a pay run as normal and then there will be a couple of additional steps to lodge to the ATO, however this should only take a few minutes.

See your product section for further information.

Are desktop products supported?

STP will be available in our desktop range in the latest version only, including:

  • Reckon Accounts 
  • Payroll Premier 

If you are using an earlier desktop version, it will not be STP compliant.

How is Reckon enabling STP compliance?

Reckon has developed a new application called GovConnect STP that connects all four Reckon products to the ATO STP service including Reckon One, Reckon Accounts Hosted, Reckon Accounts Desktop and Reckon Payroll Premier. The application acts as a gateway, helping you manage your payroll reporting regardless of what Reckon product you use.

  • Reckon One has a direct connection to GovConnect STP.
  • Reckon Accounts Hosted, Reckon Accounts and Payroll Premier have an export option to get the required data in a file format that GovConnect STP can read.

How do I enable STP in my product?

Help Guides

GovConnect STP Guide >  How to set-up a portal account for GovConnect STP

STP Reckon One Guide > How to process STP in Reckon One

STP Reckon Accounts & Hosted Guide > How to process STP in Reckon Accounts & Hosted

STP Payroll Premier Guide > How to process STP in Payroll Premier

Is there a cost for STP?

No. STP compliance is part of the Reckon product offering.

How do I find and register my Software ID?

How do I register my Software ID with the ATO?
You have two options, you can register your software ID via the ATO Access Manager or via phone:
• ATO access manager step-by-step instruction:
• You can also call the ATO to register your Software ID. The phone number is 1300 852 232. You will need Reckon Limited’s ABN which his 14 003 348 730 and the Software ID which was generated in your GovConnect application.

Where do I find my software ID in GovConnect STP?
Open Reckon GovConnect, open the business you have registered, and click Company & Adviser Info. You will then see your Software ID listed.

Do I need an AUSkey to use GovConnect STP?
The only time you require a business or tax agent AUSkey to use Reckon GovConnect is to register the Software ID with the ATO – and only if you are doing this via the ATO access manager

Is GovConnect STP secure?

GovConnect STP uses a new ATO security requirement called Multi-factor authentication (MFA)*. It aims to improve the security of your data. You are probably familiar with MFA from other services such as online banking or myGov that send a pin to your phone for you to verify before you log in. When you have MFA enabled you need to provide two authentication “factors” to login, plus your Reckon username. These factors are:

  1. Your Reckon password.
  2. A unique six-digit code that’s generated by Google Authenticator app on your smartphone.

With MFA enabled, only a Reckon user with access to that trusted device will be able to log in. This makes it more difficult for unauthorised people to access your data.

*Also known as two-factor authentication (2FA)

Download our STP FAQ doc for a full list of questions.

Set-up your GovConnect STP account now

It’s free and easy for Reckon customers.