Reckon
Contact us
Address
Unit G, South Cambridgeshire Business Park
Sawston, Cambridgeshire CB22 3JH
Phone
0845 166 1165
Fax
01223 492 267
Product
We are always here to help. Email us any questions you may have about our products or services or alternatively simply pick up the phone and give us a call.
Community
Don’t forget to visit our community page to find answers from our expert users, partners and the Reckon Team.
Product contacts
Other contacts
Virtual Cabinet
General enquiries
Telephone
0845 166 1165
Available: 9am – 5.30pm Monday to Friday
(excl. bank holidays)
Fax
01223 492267
Available: 9am – 5.30pm Monday to Friday
(excl. bank holidays)
info@virtualcabinet.co.uk
Available: 9am – 5.30pm Monday to Friday (excl. bank holidays)
Customer support
Telephone
0333 005 1997
Available: 9am – 5.30pm Monday to Friday
(excl. bank holidays)
support@reckonsoftware.com
Available: 9am – 5.30pm Monday to Friday (excl. bank holidays)
For support, please follow our support procedures by clicking here.
Reckon One
General enquiries
Telephone
0845 166 1165
Available: 9am – 5.30pm Monday to Friday
(excl. bank holidays)
Reckononeuk@reckon.com
Available: 9am – 5.30pm Monday to Friday (excl. bank holidays)
Customer support
Telephone
0333 005 1967
Available: 9am – 5.30pm Monday to Friday
(excl. bank holidays)
onlinesupportuk@reckon.com
Available: 9am – 5.30pm Monday to Friday
(excl. bank holidays)
Reckon One FAQs
I have created a Reckon One account and applied to be a Reckon Cloud Advisor partner. What do I do now?
A member of the Reckon One team will contact you to discuss your application. Or you can email the team at professionalpartneruk@Reckon.com to check the progress of your application.
How do I send estimates or quotes using Reckon One?
To enable the Estimates feature in Reckon One, try the following; Settings > Money in > Estimates > set estimates to ‘Enabled’.
Which web browser should I use for Reckon One?
Reckon One plays nicely with Chrome, Firefox, IE11 and Safari. So choose your favourite browser whether running on your PC, laptop, tablet or other web enabled device.
Is there a limit to the number of invoices I can send?
Feel free to invoice away all day. All subscribers with the invoicing module can send an unlimited number of invoices.
Is there the ability to save/backup to a local computer?
Great news! With Reckon One there is no need to make back ups. All your Reckon One data is stored safely in our cloud environment.
How many users are allowed to access my book?
You can have an unlimited number of users in your Reckon One book. And any number of these users can access the book at any one time.
How many business 'books' can any Reckon One user have?
An unlimited number. You simply need to purchase a subscription for each individual business book.
How do I create a VAT return?
Firstly, ensure that VAT is enabled. VAT settings> General> set ‘Are you registered for VAT’ to ‘Yes’. Then generate a VAT return. Accountant> VAT return> Add.
How do I activate Bank Data?
Purchase BankData module> Settings> Control Panel> Bank Feed Management> Add a feed.
What should I enter in the ‘Export Code’ field when creating an account in the COA?’
Export Codes will work with your other software in the future. At the moment you cannot export any data from Reckon One. In the future it will be used for account mapping purposes using these standard codes. We will let you know more once this function has been enabled.
Can I access Reckon One using my mobile or tablet device?
Yes, you can do so in two ways. Either install the Reckon One app from the App Store/Google Play Store, or access using the browser on your tablet. Reckon One works great either way.
Can’t find what you’re looking for? check out the online community.
Media enquiries
For information regarding Reckon or to request an interview with a Reckon spokesperson, please contact:
Phone
0845 166 1165
Careers
For information regarding jobs at Reckon, please contact: