{"id":410,"date":"2020-01-28T03:58:24","date_gmt":"2020-01-28T03:58:24","guid":{"rendered":"https:\/\/www.reckon.com\/nz\/?page_id=410"},"modified":"2026-01-12T13:30:57","modified_gmt":"2026-01-12T00:30:57","slug":"support","status":"publish","type":"page","link":"https:\/\/www.reckon.com\/nz\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;HEADER&#8221; module_id=&#8221;header-plain&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221; da_disable_devices=&#8221;off|off|off&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Reckon Support<\/h1>\n<p>We\u2019re here to help you find the answer<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f3f2f6&#8243; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Help Site&#8221; image=&#8221;https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2025\/10\/help-site.png&#8221; alt=&#8221;youtube&#8221; admin_label=&#8221;Help Site&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; link_option_url=&#8221;https:\/\/www.youtube.com\/user\/Reckonltd&#8221; link_option_url_new_window=&#8221;on&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Help articles and step-by-step instructions for common tasks in all our main products.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/help.reckon.com\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Help Site&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; button_rel=&#8221;off|off|off|off|on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;YouTube&#8221; image=&#8221;https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2025\/08\/youtube.png&#8221; alt=&#8221;youtube&#8221; admin_label=&#8221;youtube&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; link_option_url=&#8221;https:\/\/www.youtube.com\/user\/Reckonltd&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Check out our YouTube channel for how-to videos and recorded webinars.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/www.youtube.com\/playlist?list=PLoUtvAKOpZWtgg7h76_CKdR5S_MesEFbG&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Youtube&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; button_rel=&#8221;off|off|off|off|on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Reckon Community&#8221; image=&#8221;https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2024\/03\/community.png&#8221; alt=&#8221;question mark&#8221; admin_label=&#8221;community&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; link_option_url=&#8221;https:\/\/community.reckon.com\/&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Ask a question about your product &amp; interact with expert users and Reckon staff.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/community.reckon.com\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Community&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; button_rel=&#8221;off|off|off|off|on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Reckon Learning Hub&#8221; image=&#8221;https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2025\/10\/learning-hub-alt.png&#8221; alt=&#8221;youtube&#8221; admin_label=&#8221;learning hub&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; link_option_url=&#8221;https:\/\/learning.reckon.com\/&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Your all-access destination for expert-led training, webinars &amp; exclusive resources.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/learning.reckon.com\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Support Hub&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; button_rel=&#8221;off|off|off|off|on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221; da_disable_devices=&#8221;off|off|off&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;60%&#8221; width_tablet=&#8221;75%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; 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cols='50'><\/textarea><\/div><\/li><li id=\"field_8_8\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_8'>Please upload a screenshot of your issue (jpg, png or gif files only).<\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='5242880' \/><input name='input_8' id='input_8_8' type='file' class='medium' aria-describedby=\"gfield_upload_rules_8_8 gfield_description_8_8\" onchange='javascript:gformValidateFileSize( this, 5242880 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_8_8'>Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_8_8'><\/div> <\/div><div class='gfield_description' id='gfield_description_8_8'>This is not required, however it often helps us resolve your issue faster. 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custom_padding_tablet=&#8221;60px||60px||true|false&#8221; custom_padding_phone=&#8221;50px|35px||35px|false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;off||60px|60px|60px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Contact technical support<\/h3>\n<p><a href=\"tel:0800447292\"><strong>0800 447 292<\/strong><\/a><br \/>Mon &#8211; Fri: 8:30am &#8211; 7pm<br \/>Reckon One, Accounts Hosted, Reckon Cloud POS<br \/><a href=\"https:\/\/www.reckon.com\/nz\/support\/ticket\/\">Log a support ticket &gt;<\/a><\/p>\n<p><a href=\"tel:0800933666\"><strong>0800 933 666<\/strong><\/a>\u00a0<br \/>(Subscription &amp; Advantage members only)<br \/>Mon &#8211; Fri: 8.30am &#8211; 7pm<br \/>Reckon Accounts, Reckon Personal, Point of Sale<br \/><a href=\"https:\/\/www.reckon.com\/nz\/support\/ticket\/\">Log a support ticket &gt;<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; 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resources<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; module_class=&#8221;blurb-icon-link-single blurb_newtab&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Find a Reckon advisor&#8221; url=&#8221;https:\/\/partnersearch.reckon.com&#8221; url_new_window=&#8221;on&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/map-marked-alt.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;partnersearch&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Reckon data services&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjU5OTMifX0=@&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/database.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;data services&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;url&#8221; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Product activation&#8221; url=&#8221;https:\/\/www.reckon.com\/nz\/support\/activation\/&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/vote-yea.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;Product activation&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Reckon data migration&#8221; url=&#8221;https:\/\/www.reckon.com\/nz\/support\/data-migration-switch-to-reckon\/&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/sign-out-alt.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;conversion&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Prior versions downloads&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjYxMzEifX0=@&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/file-download.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;prior&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url&#8221; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Retrieve your PIN&#8221; url=&#8221;https:\/\/www.reckon.com\/nz\/support\/retrieve-your-pin\/&#8221; url_new_window=&#8221;on&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/pen-alt.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;retrieve pin&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Reckon system status&#8221; url=&#8221;https:\/\/status.reckon.com\/&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/cogs.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;status&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Register your product&#8221; url=&#8221;https:\/\/registration.reckon.com\/&#8221; url_new_window=&#8221;on&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/check-circle.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;registration&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Pay renewal&#8221; url=&#8221;https:\/\/estore.reckon.com.au\/members\/reckonmemberlogin.aspx?afterURL=\/members\/renewinvoice.aspx?page=&#8221; url_new_window=&#8221;on&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/sync-alt.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;Pay renewal&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Redeem a retail card&#8221; url=&#8221;https:\/\/portal.reckon.com\/#\/posa?_k=3nadph&#8221; url_new_window=&#8221;on&#8221; image=&#8221;https:\/\/www.reckon.com\/nz\/wp-content\/uploads\/2020\/03\/shopping-basket.svg&#8221; icon_placement=&#8221;left&#8221; admin_label=&#8221;Retail card&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;_initial&#8221; header_level=&#8221;h3&#8243; animation=&#8221;off&#8221; link_option_url=&#8221;https:\/\/portal.reckon.com\/#\/posa?_k=3nadph&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reckon Support We\u2019re here to help you find the answerHelp articles and step-by-step instructions for common tasks in all our main products.Check out our YouTube channel for how-to videos and recorded webinars.Ask a question about your product &amp; interact with expert users and Reckon staff.Your all-access destination for expert-led training, webinars &amp; exclusive resources.Log a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"difl_page_category":[],"class_list":["post-410","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help and Support | Reckon NZ<\/title>\n<meta name=\"description\" content=\"Need help with your Reckon software? 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