{"id":306213,"date":"2026-06-24T11:30:48","date_gmt":"2026-06-23T23:30:48","guid":{"rendered":"https:\/\/www.reckon.com\/au\/?p=306213"},"modified":"2026-06-23T16:02:36","modified_gmt":"2026-06-23T04:02:36","slug":"small-business-marketing-handbook","status":"publish","type":"post","link":"https:\/\/www.reckon.com\/au\/blog\/small-business-marketing-handbook\/","title":{"rendered":"Small business marketing handbook: Creating a strategy before hiring a specialist"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.23&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; module_class=&#8221;table-contents&#8221; _builder_version=&#8221;4.23&#8243; background_color=&#8221;#f3f2f6&#8243; custom_padding=&#8221;25px||25px||true|false&#8221; sticky_position=&#8221;top&#8221; sticky_limit_bottom=&#8221;section&#8221; sticky_position_tablet=&#8221;top&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|desktop&#8221; border_radii=&#8221;on|24px|24px|24px|24px&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.23&#8243; text_font=&#8221;||||||||&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;on|desktop&#8221;][\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Intro&#8221; _builder_version=&#8221;4.27.6&#8243; header_2_font_size=&#8221;32px&#8221; custom_margin=&#8221;||0px|||&#8221; hover_enabled=&#8221;0&#8243; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;26px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Marketing strategies are intimidating and overwhelming the first time you approach them. For small business owners, marketing can fall into the too-hard basket, leading to responsibility being handed over to a staff member or outsourced to an agency. But if you&#8217;re a new business or have limited resources, you\u2019ve got no choice but to tackle a strategy yourself. This is where the basics, foundational knowledge of marketing, can help pay off and help small businesses create an effective marketing strategy.<\/p>\n<p>Let\u2019s look at creating a basic SME marketing strategy to build off of.<\/p>\n<h2>Marketing basics for small businesses<\/h2>\n<p>No matter what <a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/business-growth\/stages\/\">stage a business is in<\/a>, the basics of marketing are crucial to understand when developing a plan or campaign.<\/p>\n<h3>What is a marketing strategy?<\/h3>\n<p>Running ads on Facebook or advertising on billboards is not a marketing strategy. Those are part of executing your marketing strategy. A marketing strategy is your overall plan for:<\/p>\n<ol>\n<li>Reaching new customers<\/li>\n<li>Communicating your unique selling point<\/li>\n<li>Maintaining your business brand (or create and grow!)<\/li>\n<\/ol>\n<p>To those ends, you look at your products (what you sell), <a href=\"https:\/\/www.reckon.com\/au\/blog\/price-setting-small-business\/\">prices<\/a> (how much), <a href=\"https:\/\/www.reckon.com\/au\/blog\/customer-personas-and-profiles-for-your-business\/\">people<\/a> (customers and staff involved), promotion (visibility), placement (where to buy), and process (how to sell).<\/p>\n<h3>B2B vs B2C<\/h3>\n<p>Very important to distinguish who you&#8217;re selling to. B2B is selling to businesses; you are offering services they need to operate (infrastructure) or operate more effectively (productivity). B2C is for everyday people, and there is a wide range of businesses offering different goods and services. Whoever you&#8217;re selling to has very different motivations and needs when buying.<\/p>\n<p>Consider a supermarket selling food to a customer, and a wholesaler selling food to a restaurant. Both businesses sell food, yet have wildly different marketing strategies to reach their customers.<\/p>\n<h3>What is positioning?<\/h3>\n<p>What your customers see when interacting with your brand. How you want to be perceived or how you are seen. For instance:<\/p>\n<p style=\"text-align: center;\"><strong><em>Marty\u2019s cafe is your morning one-stop shop for breakfast and coffee. A crowd favourite serving breakfast and lunch to locals, and slinging B &amp; E\u2019s for tradies on the run.<\/em><\/strong><\/p>\n<p>For Marty\u2019s Cafe, locals see it as the place to grab coffee or have breakfast, either sit down or on the run, reliable. Positioning is what your customer recognises you as in the market.<\/p>\n<h3><strong>Unique selling point<\/strong><\/h3>\n<p>Your unique selling point or proposition (USP) is how you distinguish yourself from others. That\u2019s it. Businesses separate themselves from competitors either by hitting on price, quality, convenience, reputation, or niche. It can be a combination of these. For instance, if we look at Marty\u2019s Cafe, reputation and convenience are the business\u2019s USP.<\/p>\n<blockquote>\n<p style=\"text-align: center;\"><strong><em>Marty&#8217;s cafe is your morning <span style=\"background: rgba(90, 63, 255, 0.14); border-radius: 3px; padding: 1px 3px;\">one-stop shop for breakfast and coffee<\/span>. <span style=\"background: rgba(255, 84, 71, 0.18); border-radius: 3px; padding: 1px 3px;\">A crowd favourite serving breakfast and lunch to locals<\/span>, and <span style=\"background: rgba(90, 63, 255, 0.14); border-radius: 3px; padding: 1px 3px;\">slinging B&amp;E&#8217;s for tradies on the run<\/span>.<\/em><\/strong><\/p>\n<ul>\n<li><span style=\"background: rgba(90, 63, 255, 0.14); border-radius: 3px; padding: 1px 3px;\">Convenience<\/span><\/li>\n<li><span style=\"background: rgba(255, 84, 71, 0.18); border-radius: 3px; padding: 1px 3px;\">Reputation<\/span><\/li>\n<\/ul>\n<\/blockquote>\n<h3>Channels vs campaign<\/h3>\n<p>Facebook, Google Ads, Instagram, and so forth are outreach channels you can use for your marketing campaign. For instance, Instagram is a social media channel you can market on, as people interact through short videos. For your campaign, you may promote a product with a reel (short video) and boost it on the platform by paying a fee for more visibility. Your campaign is an ongoing process; boosting a reel on Instagram is part of it. Channel = platform, campaign = process.<\/p>\n<h2>Your small business strategy handbook<\/h2>\n<p>With the basics covered, you can begin to formulate your marketing strategy. However, it can be difficult to know where to start. 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class=\"rk-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"rk-header\" id=\"rk-hdr\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"rk-progress-row\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"rk-progress\" id=\"rk-prog\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"rk-back\" id=\"rk-back\" role=\"button\" tabindex=\"0\" style=\"display:none\"><!-- [et_pb_line_break_holder] -->          <svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"15 18 9 12 15 6\"><\/polyline><\/svg><!-- [et_pb_line_break_holder] -->          Back<!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div id=\"rk-step\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div id=\"rk-body\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"rk-ghost\" id=\"rk-ghost\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->(function(){<!-- [et_pb_line_break_holder] -->  var QS=[<!-- [et_pb_line_break_holder] -->    {id:'q1',num:'1',label:'Step 1 of 6',title:'Are you already up and running, or are you starting your marketing from scratch?',sub:'Your answer shapes the path ahead.',opts:[{id:'trading',t:'Already trading',s:\"I have customers but my marketing isn't deliberate\"},{id:'scratch',t:'Starting out',s:\"I'm new or haven't done any marketing yet\"}]},<!-- [et_pb_line_break_holder] -->    {id:'q2',num:'2',label:'Step 2 of 6',title:'What does your business sell?',sub:'Pick the one that fits best.',opts:[{id:'product',t:'A product',s:'Something physical a customer buys and receives'},{id:'service',t:'A service',s:'Something you do for the customer'},{id:'both',t:'Both',s:'Products and services together'}]},<!-- [et_pb_line_break_holder] -->    {id:'q3',num:'3',label:'Step 3 of 6',title:'Who are you mainly selling to?',sub:'Think about who actually buys from you.',opts:[{id:'b2c',t:'People buying for themselves',s:'Everyday consumers'},{id:'b2b',t:'Other businesses',s:'Companies, tradespeople, professionals'}]},<!-- [et_pb_line_break_holder] -->    {id:'q4t',num:'4',label:'Step 4 of 6',title:'How do most of your customers find you right now?',sub:\"Be honest. There's no wrong answer.\",opts:[{id:'wom',t:'Word of mouth or referrals',s:'People recommend you to others'},{id:'search',t:'Online search or Google',s:'They find you when they look'},{id:'repeat',t:'Repeat customers coming back',s:'Mostly existing customers returning'},{id:'unsure',t:\"Honestly, I'm not sure\",s:'No clear source stands out'}]},<!-- [et_pb_line_break_holder] -->    {id:'q4s',num:'4',label:'Step 4 of 6',title:'Where does your business primarily operate?',sub:\"This shapes where you'll need to show up.\",opts:[{id:'physical',t:'From a physical location',s:'Shopfront, studio or premises'},{id:'online',t:'Online or remotely',s:'No fixed location needed'},{id:'bothloc',t:'Both',s:'I have premises but also work remotely or online'}]},<!-- [et_pb_line_break_holder] -->    {id:'q5',num:'5',label:'Step 5 of 6',title:\"What's the main reason a customer chooses you over someone else?\",sub:'Pick the one that feels most true.',opts:[{id:'price',t:'Price',s:\"We're more affordable\"},{id:'quality',t:'Quality or expertise',s:\"We're better at what we do\"},{id:'convenience',t:'Convenience or speed',s:\"We're easier or faster to deal with\"},{id:'trust',t:'Trust or reputation',s:'People know us and rely on us'},{id:'niche',t:'Niche',s:\"We specialise in something specific that others don't\"}]},<!-- [et_pb_line_break_holder] -->    {id:'q6',num:'6',label:'Step 6 of 6',title:'Realistically, how much time can you give to marketing each week?',sub:'Be honest. This changes what we recommend.',opts:[{id:'low',t:'Less than an hour',s:'It needs to be close to automatic'},{id:'mid',t:'One to three hours',s:'I can put some effort in regularly'},{id:'high',t:'Three or more hours',s:\"I'm prepared to invest time in it\"}]}<!-- [et_pb_line_break_holder] -->  ];<!-- [et_pb_line_break_holder] -->  var H={<!-- [et_pb_line_break_holder] -->    'trading_b2c_price':\"You're already trading and you're competing on price. Let's make sure the right people know it.\",<!-- [et_pb_line_break_holder] -->    'trading_b2c_quality':\"You've got customers coming in. Now let's figure out why, and improve upon it.\",<!-- [et_pb_line_break_holder] -->    'trading_b2c_convenience':\"You're already trading and people choose you because you make it easy. Let's build on that.\",<!-- [et_pb_line_break_holder] -->    'trading_b2c_trust':\"You've got customers coming in. Now let's figure out why, and improve upon it.\",<!-- [et_pb_line_break_holder] -->    'trading_b2c_niche':\"You've carved out a niche. Now let's make sure the right people can find you.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_price':\"You're trading and competing on price in a business market. Here is how you can work in a tight market.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_quality':\"You've got clients coming in. Let's build on what's already working.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_convenience':\"You're trading and businesses choose you because you make their life easier. Work on building on that.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_trust':\"You've got clients coming in. Let's build on what's already working.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_niche':\"You've built something specific for a specific market. Let's make sure that market can find you.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_price':\"No customers yet, no problem. Let's work out who you're talking to.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_quality':\"No customers yet, no problem. Let's work out who you're talking to.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_convenience':\"No customers yet, no problem. Let's work out who you're talking to.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_trust':\"No customers yet, no problem. Let's work out who you're talking to.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_niche':\"No customers yet, no problem. Let's work out who you're talking to.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_price':\"No customers yet, no problem. Let's work out who you're talking to.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_quality':\"No customers yet, no problem. Let's work out who you're talking to.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_convenience':\"No customers yet, no problem. Let's work out who you're talking to.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_trust':\"No customers yet, no problem. Let's work out who you're talking to.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_niche':\"No customers yet, no problem. Let's work out who you're talking to.\"<!-- [et_pb_line_break_holder] -->  };<!-- [et_pb_line_break_holder] -->  var P={<!-- [et_pb_line_break_holder] -->    'trading_b2c_price':\"Make your value impossible to ignore without underselling yourself.\",<!-- [et_pb_line_break_holder] -->    'trading_b2c_quality':\"Your quality speaks for itself. The job is to make this clearer and make more people hear it.\",<!-- [et_pb_line_break_holder] -->    'trading_b2c_convenience':\"Ease and speed are underrated. Make that the thing you're known for.\",<!-- [et_pb_line_break_holder] -->    'trading_b2c_trust':\"Your reputation is your strongest asset right now. Let your customers do the talking.\",<!-- [et_pb_line_break_holder] -->    'trading_b2c_niche':\"You don't need everyone. You need the right people, and they need to know you exist.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_price':\"Value needs to be demonstrated. Show customers what they get for their money.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_quality':\"In B2B, proof works best. Your track record is your marketing.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_convenience':\"Reducing friction for businesses is a strong sell, work on making that more visible.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_trust':\"B2B relationships run on trust. Reputation and referrals are where to focus first.\",<!-- [et_pb_line_break_holder] -->    'trading_b2b_niche':\"Your niche is your advantage, capitalise on that. Don't go broad.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_price':\"Competing on price works, but it needs to be clear and credible from day one.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_quality':\"Quality takes time to prove. Start building evidence early, even before you feel ready.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_convenience':\"If convenience is your edge, your marketing needs to feel as easy as your product or service does.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_trust':\"Trust takes time to build. Focus on building the reputation of your business.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2c_niche':\"Starting niche is actually a smart move. A small, specific audience is easier to reach than everyone.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_price':\"Businesses buying on price still need to trust you. Lead with credibility alongside your rates.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_quality':\"Show your work before anyone asks. Case studies and credentials do the heavy lifting in B2B.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_convenience':\"B2B buyers value their time. If you can save them effort, lead with that from the start.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_trust':\"B2B decisions take time. Your credibility needs to be visible long before they pick up the phone.\",<!-- [et_pb_line_break_holder] -->    'scratch_b2b_niche':\"A specialist in a specific industry will always beat a generalist for the right client. Emphasise your specialty.\"<!-- [et_pb_line_break_holder] -->  };<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkBuildSeq(a1){return['q1','q2','q3',a1==='trading'?'q4t':'q4s','q5','q6'];}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkGetChannels(a){<!-- [et_pb_line_break_holder] -->    var pool=[];<!-- [et_pb_line_break_holder] -->    var b2b=a.q3==='b2b',prod=a.q2==='product'||a.q2==='both',svc=a.q2==='service'||a.q2==='both';<!-- [et_pb_line_break_holder] -->    var low=a.q6==='low',high=a.q6==='high',trading=a.q1==='trading',usp=a.q5,disc=a.q4;<!-- [et_pb_line_break_holder] -->    if(b2b){pool.push('LinkedIn');if(high||usp==='quality'||usp==='niche')pool.push('Content and SEO');pool.push('Email marketing');if(trading&&(disc==='wom'||disc==='repeat'))pool.push('Referral system');}<!-- [et_pb_line_break_holder] -->    else{if(trading){if(disc==='wom'||disc==='repeat')pool.push('Referral system');if(disc==='search'||disc==='unsure')pool.push('Google Business Profile');}else{if(disc==='physical'||disc==='bothloc')pool.push('Google Business Profile');if(disc==='online'||disc==='bothloc')pool.push('Content and SEO');}if(prod)pool.push('Instagram and TikTok');if(svc)pool.push('Google Business Profile');if(!low)pool.push('Email marketing');if(high)pool.push('Content and SEO');if(usp==='niche')pool.push('Content and SEO');if(high&&usp==='price'&&prod)pool.push('Facebook');}<!-- [et_pb_line_break_holder] -->    if(!low&&pool.indexOf('Email marketing')<0)pool.push('Email marketing');<!-- [et_pb_line_break_holder] -->    if(svc&&!b2b&&pool.indexOf('Google Business Profile')<0)pool.push('Google Business Profile');<!-- [et_pb_line_break_holder] -->    if(trading&&!b2b&&pool.indexOf('Referral system')<0)pool.push('Referral system');<!-- [et_pb_line_break_holder] -->    if(!b2b&&pool.indexOf('Google Business Profile')<0&#038;&#038;pool.indexOf('Content and SEO')<0)pool.push('Google Business Profile');<!-- [et_pb_line_break_holder] -->    var seen={},out=[];<!-- [et_pb_line_break_holder] -->    for(var i=0;i<pool.length;i++){if(!seen[pool[i]]){seen[pool[i]]=1;out.push(pool[i]);}}<!-- [et_pb_line_break_holder] -->    return out.slice(0,3);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkGetQ(id){for(var i=0;i<QS.length;i++){if(QS[i].id===id)return QS[i];}return null;}<!-- [et_pb_line_break_holder] -->  function rkGetAK(sid){if(sid==='q4t'||sid==='q4s')return 'q4';return sid;}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  var rkS={step:0,answers:{},seq:['q1'],history:[]};<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkProg(){<!-- [et_pb_line_break_holder] -->    var el=document.getElementById('rk-prog'),h='';<!-- [et_pb_line_break_holder] -->    for(var i=0;i<6;i++)h+='\n\n<div class=\"rk-pip'+(i<rkS.step?' rk-done':'')+'\"><\/div>\n<p>';<!-- [et_pb_line_break_holder] -->    el.innerHTML=h;<!-- [et_pb_line_break_holder] -->    var back=document.getElementById('rk-back');<!-- [et_pb_line_break_holder] -->    back.style.display=rkS.step>0?'flex':'none';<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkGhost(){<!-- [et_pb_line_break_holder] -->    var a=rkS.answers,isQ6=rkS.step===5;<!-- [et_pb_line_break_holder] -->    var items=[<!-- [et_pb_line_break_holder] -->      {k:'Audience',v:a.q3?(a.q3==='b2c'?'Consumers (B2C)':'Businesses (B2B)'):null},<!-- [et_pb_line_break_holder] -->      {k:'Positioning',v:a.q5?(a.q5.charAt(0).toUpperCase()+a.q5.slice(1)+'-led'):null},<!-- [et_pb_line_break_holder] -->      {k:'Channels',v:isQ6?'Calculating...':null}<!-- [et_pb_line_break_holder] -->    ];<!-- [et_pb_line_break_holder] -->    var h='';<!-- [et_pb_line_break_holder] -->    for(var i=0;i<items.length;i++){<!-- [et_pb_line_break_holder] -->      var on=items[i].v?' rk-on':'';<!-- [et_pb_line_break_holder] -->      h+='<\/p>\n<div class=\"rk-gi\"><pee class=\"rk-gk'+on+'\">'+items[i].k+'<\/pee><pee class=\"rk-gv'+on+'\">'+(items[i].v||'\u2014')+'<\/pee><\/div>\n<p>';<!-- [et_pb_line_break_holder] -->      if(i<2)h+='\n\n<div class=\"rk-gd\"><\/div>\n<p>';<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-ghost').innerHTML=h;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkChoose(optId){<!-- [et_pb_line_break_holder] -->    rkS.history.push({step:rkS.step,answers:JSON.parse(JSON.stringify(rkS.answers)),seq:rkS.seq.slice()});<!-- [et_pb_line_break_holder] -->    var sid=rkS.seq[rkS.step];<!-- [et_pb_line_break_holder] -->    rkS.answers[rkGetAK(sid)]=optId;<!-- [et_pb_line_break_holder] -->    if(sid==='q1'){rkS.answers.q1=optId;rkS.seq=rkBuildSeq(optId);}<!-- [et_pb_line_break_holder] -->    rkS.step++;<!-- [et_pb_line_break_holder] -->    if(rkS.step>=rkS.seq.length)rkResult();else rkRender();<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkRender(){<!-- [et_pb_line_break_holder] -->    if(rkS.step>=rkS.seq.length){rkResult();return;}<!-- [et_pb_line_break_holder] -->    var sid=rkS.seq[rkS.step],q=rkGetQ(sid);<!-- [et_pb_line_break_holder] -->    if(!q)return;<!-- [et_pb_line_break_holder] -->    var prev=rkS.answers[rkGetAK(sid)]||null;<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-hdr').style.display='block';<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-ghost').style.display='flex';<!-- [et_pb_line_break_holder] -->    rkProg();<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-step').innerHTML='<\/p>\n<div class=\"rk-step-wrap\">\n<div class=\"rk-num\"><span style=\"font-size:27px;font-weight:800;color:#fff;line-height:1\">'+q.num+'<\/span><\/div>\n<div style=\"flex:1;padding-top:4px\"><pee class=\"rk-step-label\">'+q.label+'<\/pee><pee class=\"rk-title\">'+q.title+'<\/pee><\/div>\n<\/div>\n<p>';<!-- [et_pb_line_break_holder] -->    var opts='';<!-- [et_pb_line_break_holder] -->    for(var i=0;i<q.opts.length;i++){<!-- [et_pb_line_break_holder] -->      var o=q.opts[i];<!-- [et_pb_line_break_holder] -->      opts+='<\/p>\n<div class=\"rk-opt'+(prev===o.id?' rk-sel':'')+'\" data-rk-id=\"'+o.id+'\" role=\"button\" tabindex=\"0\">\n<div><pee class=\"rk-opt-title\">'+o.t+'<\/pee><pee class=\"rk-opt-sub\">'+o.s+'<\/pee><\/div>\n<div class=\"rk-arr\"><svg viewBox=\"0 0 24 24\"><polyline points=\"9 18 15 12 9 6\"><\/polyline><\/svg><\/div>\n<\/div>\n<p>';<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-body').innerHTML='<\/p>\n<div class=\"rk-body rk-fade\"><pee class=\"rk-sub\">'+q.sub+'<\/pee>\n<div class=\"rk-opts\">'+opts+'<\/div>\n<\/div>\n<p>';<!-- [et_pb_line_break_holder] -->    rkGhost();<!-- [et_pb_line_break_holder] -->    rkBindOpts();<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkBindOpts(){<!-- [et_pb_line_break_holder] -->    var opts=document.querySelectorAll('#rk-body .rk-opt');<!-- [et_pb_line_break_holder] -->    for(var i=0;i<opts.length;i++){<!-- [et_pb_line_break_holder] -->      (function(el){<!-- [et_pb_line_break_holder] -->        el.addEventListener('click',function(e){<!-- [et_pb_line_break_holder] -->          e.preventDefault();<!-- [et_pb_line_break_holder] -->          e.stopPropagation();<!-- [et_pb_line_break_holder] -->          rkChoose(el.getAttribute('data-rk-id'));<!-- [et_pb_line_break_holder] -->        },false);<!-- [et_pb_line_break_holder] -->        el.addEventListener('keydown',function(e){<!-- [et_pb_line_break_holder] -->          if(e.key==='Enter'||e.key===' '){<!-- [et_pb_line_break_holder] -->            e.preventDefault();<!-- [et_pb_line_break_holder] -->            rkChoose(el.getAttribute('data-rk-id'));<!-- [et_pb_line_break_holder] -->          }<!-- [et_pb_line_break_holder] -->        },false);<!-- [et_pb_line_break_holder] -->      })(opts[i]);<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    var back=document.getElementById('rk-back');<!-- [et_pb_line_break_holder] -->    back.onclick=null;<!-- [et_pb_line_break_holder] -->    back.addEventListener('click',function(e){<!-- [et_pb_line_break_holder] -->      e.preventDefault();<!-- [et_pb_line_break_holder] -->      e.stopPropagation();<!-- [et_pb_line_break_holder] -->      rkGoBack();<!-- [et_pb_line_break_holder] -->    },false);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkGoBack(){<!-- [et_pb_line_break_holder] -->    if(rkS.history.length===0)return;<!-- [et_pb_line_break_holder] -->    var prev=rkS.history.pop();<!-- [et_pb_line_break_holder] -->    rkS.step=prev.step;rkS.answers=prev.answers;rkS.seq=prev.seq;<!-- [et_pb_line_break_holder] -->    rkRender();<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkResult(){<!-- [et_pb_line_break_holder] -->    var a=rkS.answers,key=a.q1+'_'+a.q3+'_'+a.q5;<!-- [et_pb_line_break_holder] -->    var headline=H[key]||'Here is your marketing starting point.';<!-- [et_pb_line_break_holder] -->    var pos=P[key]||'Focus on what makes your business different.';<!-- [et_pb_line_break_holder] -->    var channels=rkGetChannels(a);<!-- [et_pb_line_break_holder] -->    var aud=a.q3==='b2c'?'Everyday consumers buying for themselves':'Other businesses making considered decisions';<!-- [et_pb_line_break_holder] -->    var audSub=a.q3==='b2c'?'They choose on feel and familiarity. If someone they know recommends you, that could carry more weight than any ad you run.':'They take their time and do their homework before spending. Your credibility needs to be visible well before they pick up the phone.';<!-- [et_pb_line_break_holder] -->    var chNote=a.q6==='low'?'These channels can run with minimal weekly input. Set them up properly and they can work in the background.':a.q6==='mid'?'With a few hours a week behind them, these channels could build solid momentum over time.':\"You've got time to invest. Consistent effort across these channels can compound meaningfully.\";<!-- [et_pb_line_break_holder] -->    var posLabel=a.q5.charAt(0).toUpperCase()+a.q5.slice(1)+'-led positioning';<!-- [et_pb_line_break_holder] -->    var pills='';for(var i=0;i<channels.length;i++)pills+='<span class=\"rk-pill\">'+channels[i]+'<\/span>';<!-- [et_pb_line_break_holder] -->    var pips='';for(var i=0;i<6;i++)pips+='\n\n<div class=\"rk-pip rk-done\"><\/div>\n<p>';<!-- [et_pb_line_break_holder] -->    var iU='<svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"><\/path><circle cx=\"9\" cy=\"7\" r=\"4\"><\/circle><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"><\/path><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"><\/path><\/svg>';<!-- [et_pb_line_break_holder] -->    var iM='<svg viewBox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"><\/path><\/svg>';<!-- [et_pb_line_break_holder] -->    var iT='<svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><circle cx=\"12\" cy=\"12\" r=\"6\"><\/circle><circle cx=\"12\" cy=\"12\" r=\"2\"><\/circle><\/svg>';<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-hdr').style.display='none';<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-ghost').style.display='none';<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-body').innerHTML='<\/p>\n<div class=\"rk-fade\">\n<div class=\"rk-res-hdr\">\n<div class=\"rk-progress\" style=\"margin-bottom:20px\">'+pips+'<\/div>\n<pee class=\"rk-rl\">Your starting point<\/pee><pee class=\"rk-rt\">'+headline+'<\/pee><\/div>\n<div class=\"rk-body\">\n<div style=\"display:flex;flex-direction:column;gap:28px;margin-bottom:32px\">\n<div class=\"rk-sec\">\n<div class=\"rk-iw\">'+iU+'<\/div>\n<div style=\"flex:1\"><pee class=\"rk-sl\">Who you\\'re talking to<\/pee><pee class=\"rk-st\">'+aud+'<\/pee><pee class=\"rk-sb\">'+audSub+'<\/pee><\/div>\n<\/div>\n<div class=\"rk-div\"><\/div>\n<div class=\"rk-sec\">\n<div class=\"rk-iw\">'+iM+'<\/div>\n<div style=\"flex:1\"><pee class=\"rk-sl\">What to lead with<\/pee><pee class=\"rk-st\">'+posLabel+'<\/pee><pee class=\"rk-sb\">'+pos+'<\/pee><\/div>\n<\/div>\n<div class=\"rk-div\"><\/div>\n<div class=\"rk-sec\">\n<div class=\"rk-iw\">'+iT+'<\/div>\n<div style=\"flex:1\"><pee class=\"rk-sl\">Where to show up first<\/pee>\n<div class=\"rk-pills\">'+pills+'<\/div>\n<pee class=\"rk-sb\">'+chNote+'<\/pee><\/div>\n<\/div>\n<\/div>\n<div class=\"rk-callout\"><pee style=\"font-size:15px;font-weight:600;color:#0a004a;line-height:1.7;margin:0\">Take this and run with it yourself, or use it as a brief when you bring someone in to help. Either way, you now know where to start.<\/pee><\/div>\n<div class=\"rk-restart\" id=\"rk-restart-btn\" role=\"button\" tabindex=\"0\">Start again<\/div>\n<\/div>\n<\/div>\n<p>';<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-restart-btn').addEventListener('click',function(e){<!-- [et_pb_line_break_holder] -->      e.preventDefault();e.stopPropagation();rkRestart();<!-- [et_pb_line_break_holder] -->    },false);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function rkRestart(){<!-- [et_pb_line_break_holder] -->    rkS={step:0,answers:{},seq:['q1'],history:[]};<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-hdr').style.display='block';<!-- [et_pb_line_break_holder] -->    document.getElementById('rk-ghost').style.display='flex';<!-- [et_pb_line_break_holder] -->    rkRender();<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  rkRender();<!-- [et_pb_line_break_holder] -->})();<!-- [et_pb_line_break_holder] --><\/script><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Choosing your marketing channels<\/h2>\n<p>Not every marketing channel will work for every business. Product-based businesses tend to gravitate toward popular social media platforms like Instagram, Facebook, or TikTok because they let you interact naturally with everyday people, whereas B2B businesses tend to lean heavily toward more formal channels like LinkedIn and Google Ads. LinkedIn is purely for working professionals and business interactions, while Google Ads are deployed across many platforms and target places where business owners get information, like news outlets.<\/p>\n<p>It will take some research and practice to understand whichever channel you choose, but if you&#8217;re starting from scratch, a good place to start is creating a Google Business Profile. This is a basic business profile that gives you an identity and helps customers find and contact you (which can be especially great for local businesses). Add this to your to-do list if you don\u2019t already have a profile.<\/p>\n<h3>The effort involved in every marketing channel<\/h3>\n<p>It takes effort to get a marketing campaign off the ground. When selecting a channel, pick 1-3 and do them well. Carve out a portion of your time each week and consistently work on those channels to build it into something that pays off for your business.<\/p>\n<p>For instance, if you&#8217;re creating a referral system for your business, it will be slow going until referred customers start trickling in, then it\u2019ll snowball as word of mouth spreads. This is when a customer base becomes a network. Patience and consistency are key here, as the work you put into the beginning of your strategy will determine the return on your investment.<\/p>\n<h3>Social media caveat<\/h3>\n<p><a href=\"https:\/\/www.reckon.com\/au\/blog\/best-social-media-small-business\/\">Social media<\/a>, especially Instagram, TikTok, and Facebook, are powerful tools that can help you reach a wider audience. However, returns are heavily dependent on your understanding of the platform and its dedicated algorithm. Content that does well on Instagram might crash and burn on TikTok, so post wisely.<\/p>\n<p>The key to successful social media marketing is tailoring your content to the platform \u2014 i.e. the people who use it \u2014 and publishing new content consistently, with intention. One good video per week is better than five shoddy ones. Content planning is a must, so start by making a posting schedule and style guide that\u2019s sustainable for you.<\/p>\n<h2>Committing to a budget<\/h2>\n<p>Marketing requires spending, but how you spend is more important than how much you spend. Finding the right marketing budget will require some trial and error, so see what works at the lowest cost and refine over time.<\/p>\n<h3>Small business budget range<\/h3>\n<p>For small businesses, the average marketing budget is between 3% and 5% of revenue. A growing business might be more aggressive at 8-12%. But if revenue is sporadic or unpredictable, it may be better to set weekly or monthly spending limits. Whatever you choose, don\u2019t deviate unless the spending is justified.<\/p>\n<h3>Paid Channels<\/h3>\n<p>Paid channels need a dedicated budget line item \u2014 otherwise, costs can easily spiral out of control. Typically, small businesses spend between $1500 and $3000 per month on ads. It takes time to optimise your campaigns, since you\u2019re paying the algorithm to discover what works and what doesn\u2019t. Consider this your learning spend until you settle on the right budget and strategy for your business.<\/p>\n<h3><em>Free<\/em> channels<\/h3>\n<p>Free channels can be tempting, but they can also be a considerable time sink. Say, for instance, you want to build an audience organically on Facebook (i.e. without paying to promote\/boost posts). This still means you need to come up with ideas, create content, and post consistently to reach an audience \u2014 and hope your content is good enough to compete in the algorithm. If it isn\u2019t, the algorithm will stop showing it to new customers and prioritise paying companies instead.<\/p>\n<p>If social media is too much work for now, start with referral programs. Word of mouth is still one of the most powerful marketing tools since people are more likely to trust each other than your ads. Plus, customer reviews are a great way to showcase your business and generate hype. To start, consider creating a customer referral program and building your reputation by encouraging customers to leave reviews.<\/p>\n<p>Email marketing programs can also be a great marketing tool because they help you build an audience of loyal customers (who aren\u2019t subject to social media algorithms). Email programs can have steep upfront costs and effort, but once built, they are easy to automate at low cost and can deliver great results with a dedicated customer base. <\/p>\n<h2>Starting your small business strategy<\/h2>\n<p>The ideal marketing strategy for your small business should do a few things well: use the most effective channel for your business and industry, spend its budget wisely, and invest in sustainable growth over quick results. It\u2019s better to have a plan than no plan, so think of it as a first draft to refine over time. Once you\u2019ve got a working strategy, you\u2019ve got a great starting point for you or a marketing specialist to build upon.<\/p>\n<p>[\/et_pb_text][ba_social_share icon_bg=&#8221;#03002e&#8221; icon_padding=&#8221;10px|12px|10px|12px|true|true&#8221; layout=&#8221;classic&#8221; show_text=&#8221;off&#8221; btn_padding=&#8221;0px|0px|0px|0px|false|false&#8221; btn_bg_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||||false|false&#8221; custom_padding=&#8221;25px||||false|false&#8221; custom_css_before=&#8221; content: %22SHARE THIS%22;|| font-size: 16px;|| font-weight: 700;|| line-height: 22px;|| letter-spacing: 0em;|| text-align: center;|| color: #ff5447;|| margin-bottom: 10px;|| display: inline-flex;|| position: absolute;|| margin-top: 10px;&#8221; border_width_top_main=&#8221;1px&#8221; border_color_top_main=&#8221;#e4e4e4&#8243; border_radii_icon=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221; custom_css_before_last_edited=&#8221;off|desktop&#8221;][ba_social_share_child _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][ba_social_share_child network_type=&#8221;facebook&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][ba_social_share_child network_type=&#8221;linkedin&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][ba_social_share_child network_type=&#8221;email&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][\/ba_social_share][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your beginner&#8217;s guide to small business marketing. Use our action card to find the best channels to budget for and build your marketing strategy.<\/p>\n","protected":false},"author":36,"featured_media":306260,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>Changes to how casual employees can transition to permanent employment are coming this year. The new process adds an employee-driven element, where, depending on certain circumstances, a casual employee can notify their employer of their intention to move from casual to permanent employment.<\/p><p>This is a marked departure from the previous rules, which were entirely up to the employers. So, what does this new process look like, and what does it mean for small businesses?<\/p><p>Let\u2019s go through it.<\/p><h2>Key changes to casual employment rights<\/h2><p>The \u201cClosing Loopholes\u201d amendment has directly changed how casual employees remain casual or transition to permanent employment.<\/p><p>Under the old rules in the National Employment Standard, a casual employee\u2019s employment status was entirely employer-driven. This meant that any conversation or initiation of a casual employee was through the employer's agreement or arrangement.<\/p><p>Now, employees can let their employer know their desire to change their working status, called the employee choice pathway.<\/p><p>Under the employee choice pathway, casual employees can pursue permanent employment by notifying their employers of their intent to change from casual to permanent. The following criteria have to be met before notice can be given:<\/p><ul><li>The employee has been employed for 6 months or more (or for small business, 12 months or more)<\/li><li>The employee believes that they no longer meet the requirements of a casual employee defined under the Fairwork Act 2009<\/li><\/ul><h2>Who is affected by the employee choice pathway?<\/h2><p>The changes have been in effect for medium-large businesses since 26 February 2025. Under the legislation, businesses with 15 or more employees must follow the employee choice pathway procedure.<\/p><p>The changes will come into effect on 26 August 2025 for small businesses (15 employees or fewer). Under the rules of casual employment, an employee may only notify their intent for permanent employment if they have been employed for more than 12 months.<\/p><h2>The process involved<\/h2><p>The employee choice pathway is twofold: a notice of intent to transition from casual to permanent, and the response to that notice. While this may seem simple, a number of factors determine the outcome. First, before a notice can be made to move from casual to permanent, we must look at what defines casual employment status.<\/p><h3>Defining casual employment<\/h3><p>The legal definition of what constitutes casual employment can be found in the Fairwork Act 2009 (15A). This is a rather large document, so for all intents and purposes, casual employment can be simply defined like this:<\/p><ul><li>The employment relationship is not a firm commitment to further ongoing work.<\/li><li>The employee is entitled to casual loading under the rate determined under their agreement, rate, or contract.<\/li><\/ul><p>If you are unsure about the definition of <a href=\"https:\/\/www.fairwork.gov.au\/starting-employment\/types-of-employees\/casual-employees\" target=\"_blank\" rel=\"noopener\">casual employment<\/a>, the Fairwork Ombudsman has materials and resources.<\/p><h3>Giving notice of employment change<\/h3><p>The notice a casual employee gives to their employer about moving to permanent employment requires two factors to be satisfied:<\/p><ol><li>The employee must have been employed for 6 months or more (12 months or more for small businesses), and;<\/li><li>The employee believes that they no longer meet the requirements of casual employment.<\/li><\/ol><p>Here is an example of a notice to demonstrate what this would look like in the workplace.<\/p><blockquote><p><em>Imagine a bartender working casually for over 10 months at a large pub with more than 15 workers. This casual employee has been given more responsibilities in the last few months, including rostering other casuals. The employee has also noticed they work fixed, regular, rostered shifts. With this information and a desire for more security in their employment, they approach their employer with notice to transition from casual to permanent employment.<\/em><\/p><\/blockquote><p>In this example, the employee meets the requirements to give notice and pursue the casual choice pathway. After notice occurs, the employer is required to respond. Let\u2019s take a look.<\/p><h3>Responding to a notice<\/h3><p>Once an employer receives a notice from their employee, they have 21 days to respond. Before a response is made, the employer should consult with the employee about what changes the transition would make to their employment. This discussion should include:<\/p><ul><li>Whether the employee would move to full-time or part-time permanent employment.<\/li><li>The change of hours the employee will work.<\/li><li>When the change of employment will take effect.<\/li><\/ul><p>After a consultation, the employer can accept or reject the notice of employment change.<\/p><h3>Accepting or rejecting an employment change notice from an employee<\/h3><p>When accepting a change, the employer needs to include what has been consulted previously and provide a new written employment agreement with their employee. The changes must immediately be implemented after the acceptance of employment status unless the employer and employee have agreed on a different commencement date.<\/p><p>When it comes to rejecting a notice, employers need a good reason. An employer can justify a rejection of the notice when either of the following circumstances apply:<\/p><ul><li>The employee still meets the requirements of casual employment.<\/li><li>Causes significant changes to the business organisational structure.<\/li><li>It will have a considerable impact on day-to-day business operations.<\/li><li>The change will break existing rules in an award or enterprise agreement.<\/li><li>The change violates recruitment or selection procedures that are protected by law.<\/li><\/ul><p>Accepting or rejecting an employee's notice must be thoughtfully considered, whatever the circumstances, and communication should be clear and concise. If there is a disagreement, it may come down to both sides not effectively communicating. However, dispute resolution procedures are in place if the relationship is beyond solving in the workplace. It also should be noted that <a href=\"https:\/\/www.fairwork.gov.au\/starting-employment\/types-of-employees\/casual-employees\/becoming-a-permanent-employee#protections\" target=\"_blank\" rel=\"noopener\">protections are in place<\/a> against any adverse actions taken in reaction to an employee submitting a notice.<\/p><h2>What happens if there is an employment dispute?<\/h2><p>Any dispute must be resolved first in the workplace. However, if a dispute occurs due to a disagreement about an employee\u2019s employment status, there are a number of avenues that can be explored:<\/p><ul><li>Consultation with the Fairwork Ombudsman<\/li><li><a href=\"https:\/\/www.fwc.gov.au\/issues-we-help\/casual-permanent-status\" target=\"_blank\" rel=\"noopener\">Resolution mediated<\/a> by the Fairwork Commission<\/li><\/ul><p>Unfortunately, if either of these doesn\u2019t remedy the situation, the matter may have to be resolved in court, arbitrated by the Federal Circuit Court.<\/p><h2>The bottom line<\/h2><p>As the changes on the pathway from casual to permanent employment are new, there will be a degree of awkwardness in implementation. What is essential is good communication and honesty when discussing an employee's future in your business. As the date for small businesses to follow the new rules is set for 26 August 2025, there is plenty of time to review your procedures for <a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/payroll-guide\/workforce-management\/\" rel=\"\">managing your staff<\/a>.<\/p><p>You may find that the new process has new opportunities for <a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/hiring-staff-process\/traits-good-team-member\/\" rel=\"\">dedicated employees<\/a> to commit fully to your business. Whatever the employee choice pathway brings, ensure you are prepared with proper <a href=\"https:\/\/www.reckon.com\/au\/accounting-software\/payroll\/\">payroll systems<\/a> to navigate the changing landscape.<\/p>","_et_gb_content_width":"","inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[343],"tags":[],"class_list":["post-306213","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Small Business Marketing Strategy: How to Start Guide| Reckon Blog<\/title>\n<meta name=\"description\" content=\"Learn how to create a small business marketing strategy before hiring help. 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