{"id":303301,"date":"2026-04-29T11:00:54","date_gmt":"2026-04-28T23:00:54","guid":{"rendered":"https:\/\/www.reckon.com\/au\/?p=303301"},"modified":"2026-04-23T15:31:52","modified_gmt":"2026-04-23T03:31:52","slug":"payslip-error-report-reveals-millions-of-lost-wages-and-super","status":"publish","type":"post","link":"https:\/\/www.reckon.com\/au\/blog\/payslip-error-report-reveals-millions-of-lost-wages-and-super\/","title":{"rendered":"Reckon Payslip Errors Report"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.23&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; module_class=&#8221;table-contents&#8221; _builder_version=&#8221;4.23&#8243; background_color=&#8221;#f3f2f6&#8243; custom_padding=&#8221;25px||25px||true|false&#8221; sticky_position=&#8221;top&#8221; sticky_limit_bottom=&#8221;section&#8221; sticky_position_tablet=&#8221;top&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|desktop&#8221; border_radii=&#8221;on|24px|24px|24px|24px&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.23&#8243; text_font=&#8221;||||||||&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;on|desktop&#8221;][\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Intro&#8221; _builder_version=&#8221;4.27.6&#8243; header_2_font_size=&#8221;32px&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;26px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>With <a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/payday-super\/\">Payday Super<\/a> compliance changes taking effect 1 July 2026, we investigated how often Aussie workers opened their payslips and really looked at their pay. Reckon\u2019s <a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/payslip-errors\/\">Payslip Errors report<\/a> had some concerning results, to say the least: three-quarters of Aussies don&#8217;t regularly check their payslips, and the hidden costs stack up.<\/p>\n<h2>What\u2019s Included?<\/h2>\n<p>In Reckon\u2019s 2026 Payslip Errors report, we surveyed 1,000 Australians and analysed data from the Fair Work Ombudsman and the Australian Tax Office. We looked at who isn&#8217;t checking their payslips, the industries most affected by incorrect payments, and the most common mistakes. We broke up our data into four factors:<\/p>\n<ol>\n<li>How many Aussies check their payslip by employment type<\/li>\n<li>Most common payslip mistakes<\/li>\n<li>Main reasons Aussies aren&#8217;t checking their super<\/li>\n<li>How much money are Aussies losing to payslip errors<\/li>\n<\/ol>\n<h3>How many Aussies check their payslip by employment type<\/h3>\n<p>By employment type, we looked at casuals, part-timers, and permanent workers. Permanent workers came out on top as the most diligent when it came to checking their payslips, at 28%. Casual workers, on the other hand, checked their payslips the least, with over 39% rarely checking and almost 9% never checking.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe title=\"How many Aussies check their payslip by employment type (Copy)\" aria-label=\"Table\" id=\"datawrapper-chart-nkWZx\" src=\"https:\/\/datawrapper.dwcdn.net\/nkWZx\/1\/\" scrolling=\"no\" frameborder=\"0\" style=\"width: 0; min-width: 100% !important; border: none;\" height=\"259\" data-external=\"1\"><\/iframe><script type=\"text\/javascript\">window.addEventListener(\"message\",function(a){if(void 0!==a.data[\"datawrapper-height\"]){var e=document.querySelectorAll(\"iframe\");for(var t in a.data[\"datawrapper-height\"])for(var r,i=0;r=e[i];i++)if(r.contentWindow===a.source){var d=a.data[\"datawrapper-height\"][t]+\"px\";r.style.height=d}}});<\/script>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Most common payslip mistakes<\/h3>\n<p>Of those who noticed a mistake on their payslips, the most common issues were incorrect pay amounts and missing overtime and penalty rates. While mistakes can be corrected, if workers aren&#8217;t diligent, missing dollars can compound, leading to holes in bank accounts.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe title=\"Most common payslip mistakes (Copy)\" aria-label=\"Table\" id=\"datawrapper-chart-PjUxh\" src=\"https:\/\/datawrapper.dwcdn.net\/PjUxh\/1\/\" scrolling=\"no\" frameborder=\"0\" style=\"width: 0; min-width: 100% !important; border: none;\" height=\"502\" data-external=\"1\"><\/iframe><script type=\"text\/javascript\">window.addEventListener(\"message\",function(a){if(void 0!==a.data[\"datawrapper-height\"]){var e=document.querySelectorAll(\"iframe\");for(var t in a.data[\"datawrapper-height\"])for(var r,i=0;r=e[i];i++)if(r.contentWindow===a.source){var d=a.data[\"datawrapper-height\"][t]+\"px\";r.style.height=d}}});<\/script>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Main reasons Aussies aren&#8217;t checking their super<\/h3>\n<p>Any superannuation guarantee contribution that is underpaid or missing can have big implications for a worker&#8217;s retirement nest egg. So, what are the main reasons that workers aren\u2019t checking their super? The number one reason: assuming that it&#8217;s being handled correctly, as reported by over 37% of respondents.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe title=\"Main reasons Aussies aren't checking  their super (Copy)\" aria-label=\"Table\" id=\"datawrapper-chart-JPB5h\" src=\"https:\/\/datawrapper.dwcdn.net\/JPB5h\/1\/\" scrolling=\"no\" frameborder=\"0\" style=\"width: 0; min-width: 100% !important; border: none;\" height=\"390\" data-external=\"1\"><\/iframe><script type=\"text\/javascript\">window.addEventListener(\"message\",function(a){if(void 0!==a.data[\"datawrapper-height\"]){var e=document.querySelectorAll(\"iframe\");for(var t in a.data[\"datawrapper-height\"])for(var r,i=0;r=e[i];i++)if(r.contentWindow===a.source){var d=a.data[\"datawrapper-height\"][t]+\"px\";r.style.height=d}}});<\/script>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>How much money are Aussies losing to payslip errors?<\/h3>\n<p>Payslip errors aren\u2019t rare, but how much can they cost? In 2024-2025, the Fair Work Ombudsman (FWO) repaid over 353 million to Australian workers, with the Education and Training industry leading with $68.7 million<\/p>\n<p>To understand what super was missing, we investigated, using data from the Australian Tax Office (ATO), how much super should have been paid in a financial year and how much was unpaid. This gave us the super guarantee gap. In 2022-2023, over 1 million workers were affected with a $6.24 shortfall of the $104.8 billion of super owed.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe title=\"Fair Work Ombudsman repayments by industry (2024-2025)\" aria-label=\"Table\" id=\"datawrapper-chart-WQLiJ\" src=\"https:\/\/datawrapper.dwcdn.net\/WQLiJ\/3\/\" scrolling=\"no\" frameborder=\"0\" style=\"width: 0; min-width: 100% !important; border: none;\" height=\"909\" data-external=\"1\"><\/iframe><script type=\"text\/javascript\">window.addEventListener(\"message\",function(a){if(void 0!==a.data[\"datawrapper-height\"]){var e=document.querySelectorAll(\"iframe\");for(var t in a.data[\"datawrapper-height\"])for(var r,i=0;r=e[i];i++)if(r.contentWindow===a.source){var d=a.data[\"datawrapper-height\"][t]+\"px\";r.style.height=d}}});<\/script>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Payslip Errors Key Takeaways<\/h2>\n<p>The biggest takeaways from our research are:<\/p>\n<p><strong>Three-quarters of Aussies don\u2019t check their payslips regularly<\/strong><br \/>Checking payslips isn\u2019t common among Aussie workers, as workers across all employment types either check somewhat or never check at all.<\/p>\n<p><strong>Incorrect pay amount is the most common payslip mistake found by workers<\/strong><br \/>For those who noticed a mistake, almost half (46.7%) found that incorrect pay \u2014 whether hours, rate, or salary-related \u2014 was the biggest culprit. Casual workers reported this the most, at 64.3%. This could be due to their flexible hours and pay.<\/p>\n<p><strong>Superannuation is often overlooked<\/strong><br \/>Superannuation is important in retirement, but when it comes to checking, Aussies rarely do so, with only 15% checking every pay cycle.<\/p>\n<h2>What\u2019s next?<\/h2>\n<p>Aussie workers and businesses should work together to ensure that every payslip that comes in is error-free and that bank accounts reflect the correct pay. You can check out the full results and <a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/payslip-errors\/\">download the Payslip Errors report<\/a>.<\/p>\n<p>[\/et_pb_text][ba_social_share icon_bg=&#8221;#03002e&#8221; icon_padding=&#8221;10px|12px|10px|12px|true|true&#8221; layout=&#8221;classic&#8221; show_text=&#8221;off&#8221; btn_padding=&#8221;0px|0px|0px|0px|false|false&#8221; btn_bg_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||||false|false&#8221; custom_padding=&#8221;25px||||false|false&#8221; custom_css_before=&#8221; content: %22SHARE THIS%22;|| font-size: 16px;|| font-weight: 700;|| line-height: 22px;|| letter-spacing: 0em;|| text-align: center;|| color: #ff5447;|| margin-bottom: 10px;|| display: inline-flex;|| position: absolute;|| margin-top: 10px;&#8221; border_width_top_main=&#8221;1px&#8221; border_color_top_main=&#8221;#e4e4e4&#8243; border_radii_icon=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221; custom_css_before_last_edited=&#8221;off|desktop&#8221;][ba_social_share_child _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][ba_social_share_child network_type=&#8221;facebook&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][ba_social_share_child network_type=&#8221;linkedin&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][ba_social_share_child network_type=&#8221;email&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][\/ba_social_share][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Reckon Payslip Errors Report reveals widespread payslip errors, unpaid super and rising compliance risks for Aussie employers.<\/p>\n","protected":false},"author":36,"featured_media":303304,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p><span style=\"font-weight: 400;\">Is your small business a great place to work? Reckon is! For 2024-2025, Great Place To Work has stamped its seal of approval and determined that Reckon is an industry leader in nurturing our employees and providing a safe workplace.<\/span><\/p><p><span style=\"font-weight: 400;\">So, who is Great Place To Work, and how did Reckon measure up?<\/span><\/p><h2><b>About Great Place to Work<\/b><\/h2><p><a href=\"https:\/\/greatplacetowork.com.au\/?gad_source=1&gclid=Cj0KCQjwrp-3BhDgARIsAEWJ6SzL7-F1-sV6Gkf5tnyw8uPrZuukbvrOGqWlj61-avphW_5hPrNI3F4aAmJ9EALw_wcB\"><span style=\"font-weight: 400;\">Great Place To Work<\/span><\/a><span style=\"font-weight: 400;\"> is an industry body that consults on workplace management and provides certifications for businesses of all sizes on their capacity to offer a great working environment.<\/span><\/p><p><span style=\"font-weight: 400;\">Great Place To Work has reviewed the workplace culture and practices of many Australian businesses and developed a model that determines what is average, to good or great place to work. They don't share this model, but they hint at a few key indicators that are considered, such as leadership, experience, culture, and performance.\u00a0<\/span><\/p><h2><b>How to make a good company culture<\/b><\/h2><p><span style=\"font-weight: 400;\">How the workplace thrives at Reckon starts with our Head of People & Culture, Jessica Morris. Here is what she had to say about our certification:<\/span><\/p><p><em><span style=\"font-weight: 400;\">I\u2019m absolutely thrilled to share that we\u2019ve been officially certified as a Great Place to Work! This recognition is a testament to the incredible culture we have here at Reckon. The team's dedication, authenticity, and camaraderie have been the driving force behind our success, and we can all be proud of it.\u00a0<\/span><\/em><\/p><p><em><span style=\"font-weight: 400;\">Reckon isn\u2019t your typical software company. We are smaller, close-knit, and share the same values you won\u2019t find in a bigger organisation. Everyone is encouraged to be themselves and given the opportunity to find success in their roles. It\u2019s a real privilege to work here.\u00a0<\/span><\/em><\/p><p><em><span style=\"font-weight: 400;\">I\u2019d like to give a big thank you to each of our employees for making our company a fantastic place. Together, we\u2019ll continue to build an environment where everyone has the opportunity to thrive and grow.<\/span><\/em><\/p><p><span style=\"font-weight: 400;\">So, how does Reckon stack up against the rest?\u00a0<\/span><\/p><p><img class=\"alignnone wp-image-7941\" src=\"https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2024\/09\/Untitled-600-x-200-px-1-300x105.png\" alt=\"\" width=\"1086\" height=\"380\" \/><\/p><h2><b>How Reckon scored<\/b><\/h2><p><span style=\"font-weight: 400;\">So, what is the industry standard for a good workplace? Several factors contribute to a great workplace, but ultimately, it comes down to a shared company culture and values that management and employees agree on. Through Great Place To Work\u2019s modelling, <\/span><a href=\"https:\/\/greatplacetowork.com.au\/companies\/Reckon\/\"><span style=\"font-weight: 400;\">Reckon differentiates itself from the typical Aussie company<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Although Great Place To Work doesn\u2019t provide access to their modelling, it shows where you scored best.<\/span><\/p><p><img class=\"alignnone wp-image-7946\" src=\"https:\/\/www.reckon.com\/reckon-blog\/wp-content\/uploads\/2024\/09\/Graph-300x200.png\" alt=\"\" width=\"810\" height=\"540\" \/><\/p><h3><b>Justice\u00a0<\/b><\/h3><p><span style=\"font-weight: 400;\">Our highest score was in justice, at <\/span><strong>96%<\/strong><span style=\"font-weight: 400;\">. Justice is the extent to which employees perceive management promotes inclusive behaviour and ensures fairness.<\/span><\/p><h3><b>Leadership behaviour<\/b><\/h3><p><span style=\"font-weight: 400;\">Our leadership group measured highly at <\/span><strong>93%<\/strong><span style=\"font-weight: 400;\">. Our employees agreed that Reckon's leadership behaviour resonated with Reckon's strategy and values.\u00a0<\/span><\/p><h3><b>Communication<\/b><\/h3><p><span style=\"font-weight: 400;\">Reckon employees responded with <\/span><strong>93%<\/strong><span style=\"font-weight: 400;\"> satisfaction with communication. This indicator looked at the two-way dialogue employees and management share in the workplace.<\/span><\/p><h3><b>Innovate<\/b><\/h3><p><span style=\"font-weight: 400;\">With a response of <\/span><strong>91%<\/strong><span style=\"font-weight: 400;\">, Reckon employees agreed that innovation was at the forefront of our values.\u00a0<\/span><\/p><h3><b>Engagement rate<\/b><\/h3><p><span style=\"font-weight: 400;\">Reckon employees measured <\/span><strong>90%<\/strong><span style=\"font-weight: 400;\"> for engagement rates. Reckon employees agreed they were more tuned into their work and more receptive to going above and beyond expectations.<\/span><\/p><h3><b>Collaboration and support<\/b><\/h3><p><span style=\"font-weight: 400;\">Reckon employees responded positively overall regarding collaboration and support. At<\/span> <strong>90%<\/strong><span style=\"font-weight: 400;\">, employees agreed that management was more willing to provide training opportunities, resources, and equipment to help them do their jobs better and encourage them.\u00a0<\/span><\/p><h3><b>Pride<\/b><\/h3><p><span style=\"font-weight: 400;\">At <\/span><strong>89%<\/strong><span style=\"font-weight: 400;\">, Reckon employees responded positively to the pride that they take in their work. This indicator shows that most Reckon employees were more fulfilled by their responsibilities than the average company.<\/span><\/p><h2><b>How to improve your workplace standards<\/b><\/h2><p><span style=\"font-weight: 400;\">Are you looking at ways to improve your small business's workplace? Reviewing your <\/span><a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/payroll-guide\/workforce-management\/\"><span style=\"font-weight: 400;\">workplace management<\/span><\/a><span style=\"font-weight: 400;\"> could set your business up for the future. Even the slightest change can improve workplace culture, keep employees happy, and attract the best staff to your small business.<\/span><\/p>","_et_gb_content_width":"","inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[344],"tags":[],"class_list":["post-303301","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Payslip Errors Cost Aussie Businesses Millions | Reckon Blog<\/title>\n<meta name=\"description\" content=\"The Reckon Payslip Errors Report reveals widespread payslip errors, unpaid super and rising compliance risks for Aussie employers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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