{"id":300786,"date":"2026-02-11T11:30:59","date_gmt":"2026-02-10T23:30:59","guid":{"rendered":"https:\/\/www.reckon.com\/au\/?p=300786"},"modified":"2026-05-05T16:29:24","modified_gmt":"2026-05-05T04:29:24","slug":"employee-development-guide","status":"publish","type":"post","link":"https:\/\/www.reckon.com\/au\/blog\/employee-development-guide\/","title":{"rendered":"How to spot talent and keep it: Growing your employees in-house"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.23&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; module_class=&#8221;table-contents&#8221; _builder_version=&#8221;4.23&#8243; background_color=&#8221;#f3f2f6&#8243; custom_padding=&#8221;25px||25px||true|false&#8221; sticky_position=&#8221;top&#8221; sticky_limit_bottom=&#8221;section&#8221; sticky_position_tablet=&#8221;top&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|desktop&#8221; border_radii=&#8221;on|24px|24px|24px|24px&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.23&#8243; text_font=&#8221;||||||||&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;on|desktop&#8221;][\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Intro&#8221; _builder_version=&#8221;4.27.6&#8243; header_2_font_size=&#8221;32px&#8221; custom_margin=&#8221;||0px|||&#8221; hover_enabled=&#8221;0&#8243; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;26px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Your team is a big reason your business runs smoothly (or not). By developing your employees, you have people who care and actively contribute to your business at a high level. What\u2019s difficult is knowing how to cultivate your employees\u2019 skills effectively so they can work independently and help your company grow.<\/p>\n<h2>Step 1: Hire for development in mind<\/h2>\n<p>You need to hire for potential when interviewing candidates. Not every role can be filled and performed immediately; it takes time for an employee to get used to the role, no matter how qualified they are. When hiring staff, look for qualities such as collaboration, ability to learn quickly, independence, motivation, and strong communication skills.<\/p>\n<p>Traits like these give you a great foundation to build from. This can also apply to existing staff members of your business. Once they are part of your organisation, you can cultivate their talents.<\/p>\n<h2>Step 2: Developing talent<\/h2>\n<p>To develop staff effectively, you need to take a number of actionable steps to round them out as contributors to your business.<\/p>\n<h3>On-job training<\/h3>\n<p>Training staff will require some hand-holding at first \u2014 whether it&#8217;s yourself or a senior staff member showing them the ropes. Also include an introduction to the parts of the business to give them a feel for the overall business. After an introduction and a pairing activity with other staff, gradually give your new staff member more autonomy.<\/p>\n<h3>Delegate tasks<\/h3>\n<p><a href=\"https:\/\/www.reckon.com\/au\/blog\/how-to-delegate\">Delegating<\/a> is a vital skill for every business owner and manager. You need to trust that your staff can function without you, because you can\u2019t always be available for day-to-day operations. This is where you give your staff members more autonomy over a task and the responsibility to complete it without your input unless prompted. Greater responsibilities help the staff member become more confident in their abilities and contribute more, which lets you trust them to work independently.<\/p>\n<h3>Coaching and upskilling<\/h3>\n<p>As your staff become more confident in their role, you can supercharge their development by coaching and upskilling them. To get the ball rolling, schedule monthly meetings or one-on-ones to identify their goals and career aspirations. Once these are identified, you can develop a plan to improve by taking on more responsibility, pursuing higher education, or taking online courses. Getting to know what your employee wants out of work can help you find motivators for them, but you also might find that their plans align with your own <a href=\"https:\/\/www.reckon.com\/au\/blog\/next-year-business-goals-improve-small-business\/\">goals as a business owner<\/a>.<\/p>\n<h3>Communication and feedback<\/h3>\n<p>Communication and feedback about your employees\u2019 progress\/work can be addressed in your one-on-ones, but it is also good practice to normalise discussions on what went well and what can be improved. Encourage all your employees to provide feedback. This creates a collaborative environment where everyone can contribute and grow together.<\/p>\n<h2>Step 3: Incentives and productivity<\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2026\/02\/Employee-incentives.png&#8221; alt=&#8221;Employee incentives are either monetary or non-monetary&#8221; title_text=&#8221;Employee Incentives&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Developing your employees&#8217; skills should also be accompanied by incentives that improve productivity and motivation. If you treat your employees well, they are more likely to work harder for you. Compensation is also a great way to retain staff and reduce employee turnover.<\/p>\n<h3>Small business-friendly monetary incentives<\/h3>\n<p>You can keep staff around in a number of ways, but the most common is through monetary incentives.<\/p>\n<p><strong>Performance-based compensation<\/strong><br \/>Providing quarterly or year-end performance-based bonuses and compensation is a common way for businesses to show appreciation for employees&#8217; hard work. Make sure to tie bonuses to clearly defined metrics for your staff, whether sales-based, project-based, or client feedback-based.<\/p>\n<p><strong>Profit sharing<\/strong><br \/>Profit-sharing is an option that some businesses provide to key staff members or senior employees who are essential to their operations. Profit-sharing is tied to the business&#8217;s overall performance, so it incentivises your best employees to be productive.<\/p>\n<p><strong>Campaign\/project incentives<\/strong><br \/>These are one-off incentives that can be tied to a specific campaign, project, or a critical period in the year. This is a token of appreciation for employees who step up when the moment arises.<\/p>\n<h3>Small business-friendly non-monetary incentives<\/h3>\n<p>Incentives don\u2019t always have to be monetary. You can improve productivity by adding non-monetary benefits.<\/p>\n<p><strong>Flexible work arrangements<\/strong><br \/>Offering work-from-home or remote work (where applicable) options is a great way to help staff maintain a better work-life balance. <a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/balanced-careers\/\">Work-life balance<\/a> is more important than ever for workers and can be the deciding factor in whether to accept a job.<\/p>\n<p><strong>Develoment<\/strong><br \/>Development, education, and upskilling benefit you and your staff. This is an investment in your business, as your staff improve their skillset and pursue their goals, while their contributions have a greater impact.<\/p>\n<p><strong>Workplace benefits<\/strong><br \/>Other workplace benefits can include free lunches, gym memberships, and extracurricular activities (such as sports or team-building events). Creating a workplace that fosters company culture, social, or health benefits is a valuable perk and is always appreciated.<\/p>\n<h2>Employee Development Procedure<\/h2>\n<p>Having a dedicated staff development playbook should be part of your operations. Create simple cards to easily track each worker&#8217;s progress. For instance, here is something you could implement in your staff\u2019s development:<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Scenario&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#0a004a&#8221; background_color=&#8221;#eeecff&#8221; custom_margin=&#8221;30px||||false|false&#8221; custom_padding=&#8221;20px|30px|30px|30px|false|false&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; box_shadow_style=&#8221;preset2&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Employee development card example<\/h3>\n<table style=\"border-collapse: collapse;width: 100%;height: 401px\" border=\"1\">\n<tbody>\n<tr style=\"height: 23px\">\n<th style=\"width: 50%;height: 23px\">Section<\/th>\n<th style=\"width: 50%;height: 23px\">Details<\/th>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Employee Name<\/td>\n<td style=\"width: 50%;height: 23px\">David<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Role<\/td>\n<td style=\"width: 50%;height: 23px\">Sales Assistant<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Start Date<\/td>\n<td style=\"width: 50%;height: 23px\">10 Nov 2025<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Manager \/ Coach<\/td>\n<td style=\"width: 50%;height: 23px\">Marty<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Strengths<\/td>\n<td style=\"width: 50%;height: 23px\">David is responsible, a good communicator, and is always looking to improve current systems.<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Development Focus<\/td>\n<td style=\"width: 50%;height: 23px\">Independent decision making &amp; opening and closing sales<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">On-the-job Development<\/td>\n<td style=\"width: 50%;height: 23px\">Paired with Marty for coaching and shadowing; exposure to customer sales conversations, POS, sales reporting, basic stock and operations<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Ownership &amp; autonomy<\/td>\n<td style=\"width: 50%;height: 23px\">Trial upsell prompts with customers. Give one process improvement each month<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Independence Level<\/td>\n<td style=\"width: 50%;height: 23px\">Semi\u2011independent (support on request)<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">coaching &amp; Upskilling<\/td>\n<td style=\"width: 50%;height: 23px\">Monthly one-on-ones focused on sales confidence, skill progression, and career direction<\/td>\n<\/tr>\n<tr style=\"height: 10px\">\n<td style=\"width: 50%;height: 10px\">Skills to Build<\/td>\n<td style=\"width: 50%;height: 10px\">Closing techniques and prioritising<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Feedback<\/td>\n<td style=\"width: 50%;height: 23px\">Going well. Strong customer communication; receptive to feedback<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Notes<\/td>\n<td style=\"width: 50%;height: 23px\">Needs development: Acting without double\u2011checking; focusing on highest\u2011impact changes<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Retention &amp; Incentives<\/td>\n<td style=\"width: 50%;height: 23px\">Potential performance\u2011based sales bonuses; clear development pathway; ongoing coaching<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Current Contribution Level<\/td>\n<td style=\"width: 50%;height: 23px\">Contributing<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Potential<\/td>\n<td style=\"width: 50%;height: 23px\">Top Performer<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 50%;height: 23px\">Next Review Date<\/td>\n<td style=\"width: 50%;height: 23px\">Apr 2026<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;End&#8221; _builder_version=&#8221;4.27.5&#8243; header_2_font_size=&#8221;32px&#8221; custom_margin=&#8221;||0px|||&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;26px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Fostering talent in your business<\/h2>\n<p>Spotting talent is important when hiring, but it\u2019s only the first step. You need to develop talent and find ways to retain top-performing employees so your business can flourish. Identify the qualities you want, build on them, and increase productivity through incentives. By doing this, you give employees a sense of pride in their work and become top performers in your business.<\/p>\n<p>[\/et_pb_text][ba_social_share icon_bg=&#8221;#03002e&#8221; icon_padding=&#8221;10px|12px|10px|12px|true|true&#8221; layout=&#8221;classic&#8221; show_text=&#8221;off&#8221; btn_padding=&#8221;0px|0px|0px|0px|false|false&#8221; btn_bg_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||||false|false&#8221; custom_padding=&#8221;25px||||false|false&#8221; custom_css_before=&#8221; content: %22SHARE THIS%22;|| font-size: 16px;|| font-weight: 700;|| line-height: 22px;|| letter-spacing: 0em;|| text-align: center;|| color: #ff5447;|| margin-bottom: 10px;|| display: inline-flex;|| position: absolute;|| margin-top: 10px;&#8221; border_width_top_main=&#8221;1px&#8221; border_color_top_main=&#8221;#e4e4e4&#8243; border_radii_icon=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221; custom_css_before_last_edited=&#8221;off|desktop&#8221;][ba_social_share_child _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][ba_social_share_child network_type=&#8221;facebook&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][ba_social_share_child network_type=&#8221;linkedin&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][ba_social_share_child network_type=&#8221;email&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/ba_social_share_child][\/ba_social_share][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Don&#8217;t know how to grow your employees&#8217; skills? Learn how to develop talented staff into top performers for your small business.<\/p>\n","protected":false},"author":36,"featured_media":300836,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>Changes to how casual employees can transition to permanent employment are coming this year. The new process adds an employee-driven element, where, depending on certain circumstances, a casual employee can notify their employer of their intention to move from casual to permanent employment.<\/p><p>This is a marked departure from the previous rules, which were entirely up to the employers. So, what does this new process look like, and what does it mean for small businesses?<\/p><p>Let\u2019s go through it.<\/p><h2>Key changes to casual employment rights<\/h2><p>The \u201cClosing Loopholes\u201d amendment has directly changed how casual employees remain casual or transition to permanent employment.<\/p><p>Under the old rules in the National Employment Standard, a casual employee\u2019s employment status was entirely employer-driven. This meant that any conversation or initiation of a casual employee was through the employer's agreement or arrangement.<\/p><p>Now, employees can let their employer know their desire to change their working status, called the employee choice pathway.<\/p><p>Under the employee choice pathway, casual employees can pursue permanent employment by notifying their employers of their intent to change from casual to permanent. The following criteria have to be met before notice can be given:<\/p><ul><li>The employee has been employed for 6 months or more (or for small business, 12 months or more)<\/li><li>The employee believes that they no longer meet the requirements of a casual employee defined under the Fairwork Act 2009<\/li><\/ul><h2>Who is affected by the employee choice pathway?<\/h2><p>The changes have been in effect for medium-large businesses since 26 February 2025. Under the legislation, businesses with 15 or more employees must follow the employee choice pathway procedure.<\/p><p>The changes will come into effect on 26 August 2025 for small businesses (15 employees or fewer). Under the rules of casual employment, an employee may only notify their intent for permanent employment if they have been employed for more than 12 months.<\/p><h2>The process involved<\/h2><p>The employee choice pathway is twofold: a notice of intent to transition from casual to permanent, and the response to that notice. While this may seem simple, a number of factors determine the outcome. First, before a notice can be made to move from casual to permanent, we must look at what defines casual employment status.<\/p><h3>Defining casual employment<\/h3><p>The legal definition of what constitutes casual employment can be found in the Fairwork Act 2009 (15A). This is a rather large document, so for all intents and purposes, casual employment can be simply defined like this:<\/p><ul><li>The employment relationship is not a firm commitment to further ongoing work.<\/li><li>The employee is entitled to casual loading under the rate determined under their agreement, rate, or contract.<\/li><\/ul><p>If you are unsure about the definition of <a href=\"https:\/\/www.fairwork.gov.au\/starting-employment\/types-of-employees\/casual-employees\" target=\"_blank\" rel=\"noopener\">casual employment<\/a>, the Fairwork Ombudsman has materials and resources.<\/p><h3>Giving notice of employment change<\/h3><p>The notice a casual employee gives to their employer about moving to permanent employment requires two factors to be satisfied:<\/p><ol><li>The employee must have been employed for 6 months or more (12 months or more for small businesses), and;<\/li><li>The employee believes that they no longer meet the requirements of casual employment.<\/li><\/ol><p>Here is an example of a notice to demonstrate what this would look like in the workplace.<\/p><blockquote><p><em>Imagine a bartender working casually for over 10 months at a large pub with more than 15 workers. This casual employee has been given more responsibilities in the last few months, including rostering other casuals. The employee has also noticed they work fixed, regular, rostered shifts. With this information and a desire for more security in their employment, they approach their employer with notice to transition from casual to permanent employment.<\/em><\/p><\/blockquote><p>In this example, the employee meets the requirements to give notice and pursue the casual choice pathway. After notice occurs, the employer is required to respond. Let\u2019s take a look.<\/p><h3>Responding to a notice<\/h3><p>Once an employer receives a notice from their employee, they have 21 days to respond. Before a response is made, the employer should consult with the employee about what changes the transition would make to their employment. This discussion should include:<\/p><ul><li>Whether the employee would move to full-time or part-time permanent employment.<\/li><li>The change of hours the employee will work.<\/li><li>When the change of employment will take effect.<\/li><\/ul><p>After a consultation, the employer can accept or reject the notice of employment change.<\/p><h3>Accepting or rejecting an employment change notice from an employee<\/h3><p>When accepting a change, the employer needs to include what has been consulted previously and provide a new written employment agreement with their employee. The changes must immediately be implemented after the acceptance of employment status unless the employer and employee have agreed on a different commencement date.<\/p><p>When it comes to rejecting a notice, employers need a good reason. An employer can justify a rejection of the notice when either of the following circumstances apply:<\/p><ul><li>The employee still meets the requirements of casual employment.<\/li><li>Causes significant changes to the business organisational structure.<\/li><li>It will have a considerable impact on day-to-day business operations.<\/li><li>The change will break existing rules in an award or enterprise agreement.<\/li><li>The change violates recruitment or selection procedures that are protected by law.<\/li><\/ul><p>Accepting or rejecting an employee's notice must be thoughtfully considered, whatever the circumstances, and communication should be clear and concise. If there is a disagreement, it may come down to both sides not effectively communicating. However, dispute resolution procedures are in place if the relationship is beyond solving in the workplace. It also should be noted that <a href=\"https:\/\/www.fairwork.gov.au\/starting-employment\/types-of-employees\/casual-employees\/becoming-a-permanent-employee#protections\" target=\"_blank\" rel=\"noopener\">protections are in place<\/a> against any adverse actions taken in reaction to an employee submitting a notice.<\/p><h2>What happens if there is an employment dispute?<\/h2><p>Any dispute must be resolved first in the workplace. However, if a dispute occurs due to a disagreement about an employee\u2019s employment status, there are a number of avenues that can be explored:<\/p><ul><li>Consultation with the Fairwork Ombudsman<\/li><li><a href=\"https:\/\/www.fwc.gov.au\/issues-we-help\/casual-permanent-status\" target=\"_blank\" rel=\"noopener\">Resolution mediated<\/a> by the Fairwork Commission<\/li><\/ul><p>Unfortunately, if either of these doesn\u2019t remedy the situation, the matter may have to be resolved in court, arbitrated by the Federal Circuit Court.<\/p><h2>The bottom line<\/h2><p>As the changes on the pathway from casual to permanent employment are new, there will be a degree of awkwardness in implementation. What is essential is good communication and honesty when discussing an employee's future in your business. As the date for small businesses to follow the new rules is set for 26 August 2025, there is plenty of time to review your procedures for <a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/payroll-guide\/workforce-management\/\" rel=\"\">managing your staff<\/a>.<\/p><p>You may find that the new process has new opportunities for <a href=\"https:\/\/www.reckon.com\/au\/small-business-resources\/hiring-staff-process\/traits-good-team-member\/\" rel=\"\">dedicated employees<\/a> to commit fully to your business. Whatever the employee choice pathway brings, ensure you are prepared with proper <a href=\"https:\/\/www.reckon.com\/au\/accounting-software\/payroll\/\">payroll systems<\/a> to navigate the changing landscape.<\/p>","_et_gb_content_width":"","inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[343],"tags":[],"class_list":["post-300786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Employee development guide for small business | Reckon Blog<\/title>\n<meta name=\"description\" content=\"Don&#039;t know how to grow your employees&#039; skills? 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