Let\u2019s go through the AMA highlights.<\/p>\n
Focusing on customer relationships<\/h2>\n
Fostering customer relationships is a key factor in Reckon’s success. Conducting the AMA is part of the process of fostering those relationships. During the community discussion, Sam emphasised the importance of customer feedback as a key driver of product success. In response to a user, Sam highlighted that customer feedback and input help shape product focus:<\/p>\n
\u201cYour input really helps our product team prioritise and design the most impactful improvements. Thanks again for sharing your perspective \u2013 it\u2019s great to have such engaged users in our Community!\u201d<\/p>\n
Software designed for the future<\/h2>\n
Reckon has a considerable user base across a diverse suite of products. From personal finance software on desktop, business software hosted on servers, to Reckon One, a cloud-based accounting software, there is a lot that Reckon offers to its customers. In the discussion, users were curious about Reckon\u2019s product focus, and Sam pointed out that Reckon One is the future of Reckon:<\/p>\n
“We\u2019ve spent a many years building, refining, and positioning Reckon One, and today I feel we\u2019re in a very strong place; as a focused, Australian-owned and operated company delivering affordable and valuable tools for SMEs and their partners across the country. We are laser focused on this, with a genuine commitment to service, quality, and affordability, and I feel we are starting to hit our strides in delivering.”<\/p>\n
Sam emphasised this by helping with a user\u2019s specific issues and mentioned that their solution can easily be found in Reckon One:<\/p>\n
“If you\u2019re open to exploring Reckon One, our modern cloud-based solution, there are a number of advantages that go beyond simply moving your data to the cloud. Reckon One provides bank feed functionality via Open Banking, which allows you to automatically import your transactions to make your reconciliations faster and easier.<\/p>\n
We\u2019ve just rolled out a massive upgrade to our invoice experience in Reckon One which allows you to utilise features like custom fields, additional invoice customisation options, invoicing on-the-go with our Reckon Invoices mobile app and a lot more.”<\/p>\n
Challenges in the market<\/h2>\n
During the discussion, users expressed interest in Reckon’s direction and how the company competes with its competitors. In response, Sam gave his honest opinion on the challenges Reckon faces, but also what makes Reckon successful in the accounting software industry:<\/p>\n
“As for hurdles, competing with the big providers will always have its challenges; they have VERY big marketing budgets… [But] what excites me is that we don\u2019t need to be the biggest. Instead, our advantages are agility, focus, value, and a genuine commitment to our customers. We’re super focused on listening, improving, and delivering real value without the unnecessary complexity or cost.”<\/p>\n
Sam also highlighted in another response his confidence in Reckon and its operation as a company:<\/p>\n
“I\u2019m excited about where we are today, and the quality of our team and culture we have, and what we are able to deliver today and into the future.”<\/p>\n
What\u2019s next?<\/h2>\n
Facilitated by Reckon Community<\/a> Manager Rav Singh, the AMA proved to be a rewarding experience for both users and Reckon leadership. Users gained insight into the company\u2019s direction, and leadership took into account the priorities and concerns of Reckon users. The AMA marks a relationship of transparency and collaboration between Reckon and its users, giving customers confidence that their accounting<\/a> and payroll software<\/a> is on the right track.<\/p>\n [\/et_pb_text][ba_social_share icon_bg=”#03002e” icon_padding=”10px|12px|10px|12px|true|true” layout=”classic” show_text=”off” btn_padding=”0px|0px|0px|0px|false|false” btn_bg_color=”RGBA(255,255,255,0)” _builder_version=”4.23″ _module_preset=”default” custom_margin=”50px||||false|false” custom_padding=”25px||||false|false” custom_css_before=” content: %22SHARE THIS%22;|| font-size: 16px;|| font-weight: 700;|| line-height: 22px;|| letter-spacing: 0em;|| text-align: center;|| color: #ff5447;|| margin-bottom: 10px;|| display: inline-flex;|| position: absolute;|| margin-top: 10px;” border_width_top_main=”1px” border_color_top_main=”#e4e4e4″ border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}” custom_css_before_last_edited=”off|desktop”][ba_social_share_child _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}”][\/ba_social_share_child][ba_social_share_child network_type=”facebook” _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}”][\/ba_social_share_child][ba_social_share_child network_type=”linkedin” _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}”][\/ba_social_share_child][ba_social_share_child network_type=”email” _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}”][\/ba_social_share_child][\/ba_social_share][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Reckon One new invoicing templates allow users to take ultimate control of their payment process. <\/p>\n","protected":false},"author":36,"featured_media":297285,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":" Is your small business a great place to work? Reckon is! For 2024-2025, Great Place To Work has stamped its seal of approval and determined that Reckon is an industry leader in nurturing our employees and providing a safe workplace.<\/span><\/p> So, who is Great Place To Work, and how did Reckon measure up?<\/span><\/p> Great Place To Work<\/span><\/a> is an industry body that consults on workplace management and provides certifications for businesses of all sizes on their capacity to offer a great working environment.<\/span><\/p> Great Place To Work has reviewed the workplace culture and practices of many Australian businesses and developed a model that determines what is average, to good or great place to work. They don't share this model, but they hint at a few key indicators that are considered, such as leadership, experience, culture, and performance.\u00a0<\/span><\/p> How the workplace thrives at Reckon starts with our Head of People & Culture, Jessica Morris. Here is what she had to say about our certification:<\/span><\/p> I\u2019m absolutely thrilled to share that we\u2019ve been officially certified as a Great Place to Work! This recognition is a testament to the incredible culture we have here at Reckon. The team's dedication, authenticity, and camaraderie have been the driving force behind our success, and we can all be proud of it.\u00a0<\/span><\/em><\/p> Reckon isn\u2019t your typical software company. We are smaller, close-knit, and share the same values you won\u2019t find in a bigger organisation. Everyone is encouraged to be themselves and given the opportunity to find success in their roles. It\u2019s a real privilege to work here.\u00a0<\/span><\/em><\/p> I\u2019d like to give a big thank you to each of our employees for making our company a fantastic place. Together, we\u2019ll continue to build an environment where everyone has the opportunity to thrive and grow.<\/span><\/em><\/p> So, how does Reckon stack up against the rest?\u00a0<\/span><\/p> So, what is the industry standard for a good workplace? Several factors contribute to a great workplace, but ultimately, it comes down to a shared company culture and values that management and employees agree on. Through Great Place To Work\u2019s modelling, <\/span>Reckon differentiates itself from the typical Aussie company<\/span><\/a>.<\/span><\/p> Although Great Place To Work doesn\u2019t provide access to their modelling, it shows where you scored best.<\/span><\/p> Our highest score was in justice, at <\/span>96%<\/strong>. Justice is the extent to which employees perceive management promotes inclusive behaviour and ensures fairness.<\/span><\/p>About Great Place to Work<\/b><\/h2>
How to make a good company culture<\/b><\/h2>
![\"\"](\"https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2024\/09\/Untitled-600-x-200-px-1-300x105.png\")
<\/p>How Reckon scored<\/b><\/h2>
![\"\"](\"https:\/\/www.reckon.com\/reckon-blog\/wp-content\/uploads\/2024\/09\/Graph-300x200.png\")
<\/p>Justice\u00a0<\/b><\/h3>
Leadership behaviour<\/b><\/h3>