{"id":5993,"date":"2020-04-28T11:09:19","date_gmt":"2020-04-27T23:09:19","guid":{"rendered":"https:\/\/www.reckon.com\/au\/?page_id=5993"},"modified":"2024-07-02T11:45:42","modified_gmt":"2024-07-01T23:45:42","slug":"data-services","status":"publish","type":"page","link":"https:\/\/www.reckon.com\/au\/support\/data-services\/","title":{"rendered":"Support &#8211; Data Services"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;header-plain&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Request for Data Services Support&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Request for Data Services\u00a0<\/h1>\n<p>For data recovery, password issues and data file upgrades fill out the form and we&#8217;ll be in touch.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; width=&#8221;50%&#8221; width_tablet=&#8221;75%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;Code&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<script type=\"text\/javascript\" data-cfasync=\"false\">\n\/* <![CDATA[ *\/\nvar 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class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_4'>Email address?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_9_4' type='email' value='' class='medium'   placeholder='Please use the email associated with your account.' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_9_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' 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id='input_9_34' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Reckon Accounts Hosted' >Reckon Accounts Hosted<\/option><option value='Reckon Accounts Accounting, Plus, Premier or Enterprise' >Reckon Accounts Accounting, Plus, Premier or Enterprise<\/option><option value='Reckon Accounts Home &amp; Business or Personal Plus' >Reckon Accounts Home &amp; Business or Personal Plus<\/option><option value='Reckon Payroll Premier' >Reckon Payroll Premier<\/option><\/select><\/div><\/li><li id=\"field_9_26\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Which situation best describes the issue?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_9_26'><li class='gchoice gchoice_9_26_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.1' type='checkbox'  value='Cannot access file due to admin user password issues'  id='choice_9_26_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_1' id='label_9_26_1' class='gform-field-label gform-field-label--type-inline'>Cannot access file due to admin user password issues<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_26_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.2' type='checkbox'  value='Damaged data file recovery'  id='choice_9_26_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_2' id='label_9_26_2' class='gform-field-label gform-field-label--type-inline'>Damaged data file recovery<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_26_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.3' type='checkbox'  value='Error messages or program crashing'  id='choice_9_26_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_3' id='label_9_26_3' class='gform-field-label gform-field-label--type-inline'>Error messages or program crashing<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_26_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.4' type='checkbox'  value='Upgrade my data file to a newer version'  id='choice_9_26_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_4' id='label_9_26_4' class='gform-field-label gform-field-label--type-inline'>Upgrade my data file to a newer version<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_26_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.5' type='checkbox'  value='Downgrade my company data file'  id='choice_9_26_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_5' id='label_9_26_5' class='gform-field-label 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gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_9' style='display:none'><div id='gf_9' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data'  id='gform_9'  action='\/au\/wp-json\/wp\/v2\/pages\/5993#gf_9' data-formid='9' novalidate> \r\n <input type='hidden' class='gforms-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/>\n                        <div class='gform-body gform_body'><ul id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_9_36\" class=\"gfield gfield--type-name gfield--input-type-name field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Full name<\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_9_36'>\n                            \n                            <span id='input_9_36_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_36.3' id='input_9_36_3' value=''   aria-required='false'     \/>\n                                                    <label for='input_9_36_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_9_36_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_36.6' id='input_9_36_6' value=''   aria-required='false'     \/>\n                                                    <label for='input_9_36_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_9_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_4'>Email address?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_9_4' type='email' value='' class='medium'   placeholder='Please use the email associated with your account.' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_9_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_1'>Customer ID<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_9_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_2\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_2'>Company Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_9_2' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_5\" class=\"gfield gfield--type-select gfield--input-type-select full-width gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_5'>Country<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_5' id='input_9_5' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please Select<\/option><option value='Australia' >Australia<\/option><option value='New Zealand' >New Zealand<\/option><option value='United Kingdom' >United Kingdom<\/option><\/select><\/div><\/li><li id=\"field_9_11\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_11'>Phone number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_9_11' type='text' value='' class='medium'    placeholder='Please provide your preferred contact number.' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_34\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_34'>Which product do you need help with?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_34' id='input_9_34' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Reckon Accounts Hosted' >Reckon Accounts Hosted<\/option><option value='Reckon Accounts Accounting, Plus, Premier or Enterprise' >Reckon Accounts Accounting, Plus, Premier or Enterprise<\/option><option value='Reckon Accounts Home &amp; Business or Personal Plus' >Reckon Accounts Home &amp; Business or Personal Plus<\/option><option value='Reckon Payroll Premier' >Reckon Payroll Premier<\/option><\/select><\/div><\/li><li id=\"field_9_26\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Which situation best describes the issue?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_9_26'><li class='gchoice gchoice_9_26_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.1' type='checkbox'  value='Cannot access file due to admin user password issues'  id='choice_9_26_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_1' id='label_9_26_1' class='gform-field-label gform-field-label--type-inline'>Cannot access file due to admin user password issues<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_26_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.2' type='checkbox'  value='Damaged data file recovery'  id='choice_9_26_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_2' id='label_9_26_2' class='gform-field-label gform-field-label--type-inline'>Damaged data file recovery<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_26_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.3' type='checkbox'  value='Error messages or program crashing'  id='choice_9_26_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_3' id='label_9_26_3' class='gform-field-label gform-field-label--type-inline'>Error messages or program crashing<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_26_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.4' type='checkbox'  value='Upgrade my data file to a newer version'  id='choice_9_26_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_4' id='label_9_26_4' class='gform-field-label gform-field-label--type-inline'>Upgrade my data file to a newer version<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_26_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.5' type='checkbox'  value='Downgrade my company data file'  id='choice_9_26_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_26_5' id='label_9_26_5' class='gform-field-label gform-field-label--type-inline'>Downgrade my company data file<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_9_46\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Which situation best describes your admin user password issue?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_9_46'><li class='gchoice gchoice_9_46_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_46.1' type='checkbox'  value='I&#039;ve lost or forgotten the admin user password'  id='choice_9_46_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_46_1' id='label_9_46_1' class='gform-field-label gform-field-label--type-inline'>I've lost or forgotten the admin user password<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_46_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_46.2' type='checkbox'  value='The person that knew the admin user password has left company'  id='choice_9_46_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_46_2' id='label_9_46_2' class='gform-field-label gform-field-label--type-inline'>The person that knew the admin user password has left company<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_46_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_46.3' type='checkbox'  value='I&#039;m a liquidator and need to reset the admin user password for a company data file'  id='choice_9_46_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_46_3' id='label_9_46_3' class='gform-field-label gform-field-label--type-inline'>I'm a liquidator and need to reset the admin user password for a company data file<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_9_46_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_46.4' type='checkbox'  value='I don&#039;t know the difference between my Accounts Hosted login and the admin user password'  id='choice_9_46_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_9_46_4' id='label_9_46_4' class='gform-field-label gform-field-label--type-inline'>I don't know the difference between my Accounts Hosted login and the admin user password<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_9_24\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' 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*\/\n<\/script>\n<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":410,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"difl_page_category":[],"class_list":["post-5993","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Data Services Request Form | Support | Reckon AU<\/title>\n<meta name=\"description\" content=\"Need support with data recovery or your password issues? 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