![\"\"](\"https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2024\/05\/stars-1.png\")
<\/p>\n[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Section” _builder_version=”4.27.4″ background_enable_color=”off” background_enable_image=”off” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” da_disable_devices=”off|off|off” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” custom_padding_last_edited=”on|phone” admin_label=”Header” _builder_version=”4.27.4″ background_image=”https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2025\/01\/Case-study-vicses-header.png” background_size=”initial” background_position=”bottom_right” background_horizontal_offset=”-20%” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|tablet” custom_padding=”130px||0px||false|false” custom_padding_tablet=”60px||||false|false” custom_padding_phone=”60px||||false|false” background_last_edited=”on|desktop” background_enable_image_tablet=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Category” _builder_version=”4.27.4″ _dynamic_attributes=”content” text_font=”|700||on|||||” text_text_color=”#FF5447″ header_text_align=”left” header_font_size=”47px” custom_margin=”||5px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJjYXNlc19jYXRlZ29yaWVzIn19@[\/et_pb_text][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”4.27.4″ _module_preset=”default” title_font_size=”47px” global_colors_info=”{}”][\/et_pb_post_title][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ header_text_align=”left” header_font_size=”47px” custom_margin=”||40px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]Bookkeeping made easy for emergency services staff across multiple platoons.[\/et_pb_text][et_pb_testimonial author=”Marie-Claude Pilon, Unit Finance Officer, VICSES Geelong Unit” quote_icon=”off” _builder_version=”4.27.4″ _module_preset=”default” body_font=”|700|on||||||” body_text_align=”left” author_font=”||||||||” author_text_align=”right” background_color=”#f3f2f6″ custom_padding=”30px|45px|30px|45px|true|true” custom_css_testimonial_author=”margin-top:8px;” border_radii=”off||40px|14px|40px” global_colors_info=”{}”]<\/p>\n
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\u201dYou don\u2019t need to be an accountant to use Reckon One\u2014it\u2019s so easy. Activating the bank feed reduced the time required to do the work needed right away.\u201d<\/p>\n
[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.27.4″ custom_padding=”|||” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” column_padding_mobile=”on” admin_label=”Introduction” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”120px||||false|false” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ custom_padding=”|||” custom_padding_tablet=”||40px||false|false” custom_padding_phone=”||40px||false|false” custom_padding_last_edited=”on|tablet” custom_css_main_element=”margin-top:auto;||margin-bottom:auto;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2025\/01\/Case-Studies-vicses-01.png” title_text=”Case Studies Vicses 01″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” border_radii=”off|27px|27px||27px” global_colors_info=”{}”][\/et_pb_image][et_pb_testimonial author=”Marie-Claude Pilon, Unit Finance Officer, VICSES Geelong Unit” quote_icon=”off” _builder_version=”4.27.4″ _module_preset=”default” body_font=”|700|on||||||” body_text_align=”left” author_font=”||||||||” author_text_align=”right” background_color=”#f3f2f6″ width=”70%” module_alignment=”center” custom_margin=”-120px||||false|false” custom_padding=”30px|45px|30px|45px|true|true” custom_css_testimonial_author=”margin-top:8px;” border_radii=”off|40px||40px|” global_colors_info=”{}”]<\/p>\n
\u201cReckon One is also extremely helpful in completing our yearly audit. We used to have to bring all the paperwork to our auditors, but now they can access our books instantly\u201d<\/p>\n
[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ custom_padding=”|||” custom_css_main_element=”margin-top:auto;||margin-bottom:auto;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ header_2_font_size=”32px” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
INTRODUCTION<\/p>\n
Marie-Claude Pilon moved to Geelong in Victoria from her native Canada five years ago to be with her partner. Since then, she\u2019s become integrated into Australian life.<\/p>\n
\u201cIt was a pretty big change\u2026I was looking for a way to meet people and build my new life. I was a volunteer with the Canadian Red Cross in emergency operations previously, so I was searching for something similar in Australia and found the Victoria State Emergency Service (VICSES).\u201d<\/p>\n
\u201cI loved that I could help the community and learn new skills like swift water rescue and rooftop operations. I was amazed at what VICSES was doing to help the community, and I thought volunteering with them was a good way for me to give back.\u201d<\/p>\n
In volunteering for VICSES, Marie-Claude not only found herself meaningfully assisting the community through devastating events like the 2022 Geelong floods, as Unit Finance Officer, she was also able to help organise their operations.<\/p>\n
\u201cOne of the most memorable and highly charged events I\u2019ve been involved with at VICSES was a search for a little girl\u2026we were so relieved it had a happy ending.\u201d[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The challenge” _builder_version=”4.27.4″ background_color=”#ffeeed” min_height_last_edited=”off|desktop” custom_margin_phone=”||-30px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”||||false|false” background_enable_image_phone=”off” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” custom_padding_last_edited=”off|desktop” _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ custom_padding=”||||false|false” custom_padding_tablet=”||40px||false|false” custom_padding_phone=”||40px||false|false” custom_padding_last_edited=”on|tablet” custom_css_main_element=”margin-top:auto;||margin-bottom:auto;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ header_2_font_size=”32px” global_colors_info=”{}”]<\/p>\n
THE CHALLENGE<\/p>\n
Before implementing Reckon One, VICSES was using a desktop program for compliance and bookkeeping. Previously relying on paperwork hardcopies to complete their yearly audits, the units sought to automate manual tasks with easy-to-use accounting software.<\/p>\n
Social distancing and working-from-home policies amplified VICSES\u2019 need for cloud-based financial software when the pandemic hit. Geelong (where Marie-Claude is Unit Finance Officer) was within the first group of the VICSES units to take up Reckon One. Since then, it\u2019s helped promote cohesive workflows across multiple sites.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ custom_css_main_element=”margin-top:auto;||margin-bottom:auto;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2023\/05\/ses-profile-1.jpg” alt=”SES Case study profile” title_text=”Ses Profile (1)” show_bottom_space=”off” align=”center” _builder_version=”4.27.4″ _module_preset=”default” z_index=”1″ width=”177px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” border_radii=”on|100px|100px|100px|100px” global_colors_info=”{}”][\/et_pb_image][et_pb_testimonial author=”Marie-Claude Pilon, Unit Finance Officer, VICSES Geelong Unit” quote_icon=”off” _builder_version=”4.27.4″ _module_preset=”default” body_font=”|700|on||||||” body_text_align=”left” author_font=”||||||||” author_text_align=”left” background_color=”#FFFFFF” custom_margin=”-80px||||false|false” custom_padding=”100px|45px|30px|45px|false|true” custom_css_testimonial_author=”margin-top:8px;” border_radii=”off||40px|14px|40px” global_colors_info=”{}”]<\/p>\n
\u201cI also use Reckon One on my phone, so any finance questions that arise from the Unit Controller or one of our unit members can easily and quickly be answered from anywhere.\u201d<\/p>\n
[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Solution” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#dad9e4″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” column_padding_mobile=”on” admin_label=”Row” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||||false|false” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ custom_padding=”||||false|false” custom_padding_tablet=”||40px||false|false” custom_padding_phone=”||40px||false|false” custom_padding_last_edited=”on|tablet” custom_css_main_element=”margin-top:auto;||margin-bottom:auto;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2025\/01\/Case-study-vicses-header.png” title_text=”Case Study Vicses Header” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” border_radii=”off|27px|27px||27px” global_colors_info=”{}”][\/et_pb_image][et_pb_testimonial author=”Marie-Claude Pilon, Unit Finance Officer, VICSES Geelong Unit” quote_icon=”off” _builder_version=”4.27.4″ _module_preset=”default” body_font=”|700|on||||||” body_text_align=”left” author_font=”||||||||” author_text_align=”right” background_color=”#f3f2f6″ width=”70%” module_alignment=”center” custom_margin=”-120px||||false|false” custom_padding=”30px|45px|30px|45px|true|true” hover_enabled=”0″ custom_css_testimonial_author=”margin-top:8px;” border_radii=”off|40px||40px|” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
\u201cReckon One is also extremely helpful in completing our yearly audit. We used to have to bring all the paperwork to our auditors, but now they can access our books instantly, get all the information they need, and do their work a lot faster!\u201d<\/p>\n
[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ custom_padding=”|||” custom_css_main_element=”margin-top:auto;||margin-bottom:auto;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ header_2_font_size=”32px” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
OUR SOLUTION<\/p>\n
\u201cWe started using Reckon One shortly after COVID came into play\u2026\u201d<\/p>\n
\u201cThe fact that Reckon One was in the cloud was a lifesaver through COVID. It meant I could continue to do the work required from home and respect the isolation policies from VICSES and the Victorian Government.\u201d<\/p>\n
\u201cReckon One is also extremely helpful in completing our yearly audit. We used to have to bring all the paperwork to our auditors, but now they can access our books instantly, get all the information they need, and do their work a lot faster!\u201d<\/p>\n
\u201cI also use Reckon One on my phone, so any finance questions that arise from the Unit Controller or one of our unit members can easily and quickly be answered from anywhere.\u201d<\/p>\n
\u201cEven when I have had to travel back and forth from Canada, being on the Reckon One cloud has allowed me to continue to support the unit from overseas as needed\u2026\u201d[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.27.4″ background_color=”#dad9e4″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”Row” _builder_version=”4.27.4″ background_color=”#FFFFFF” width=”100%” custom_padding=”0px|0px|0px|0px|true|true” custom_css_main_element=”margin-top:auto;||margin-bottom:auto;” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ custom_padding=”|||” custom_css_main_element=”margin-top:auto;||margin-bottom:auto;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.reckon.com\/au\/wp-content\/uploads\/2023\/05\/ses-logo.png” alt=”Each Peach logo” title_text=”Ses Logo” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Image” _builder_version=”4.27.4″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”off” sticky=”off” always_center_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.4″ custom_padding=”|||” custom_css_main_element=”margin-top:auto;||margin-bottom:auto;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ header_2_font=”|700|||||||” background_color=”#f3f2f6″ custom_padding=”40px|50px|40px|50px|true|true” custom_padding_tablet=”50px||||false|false” custom_padding_phone=”30px||||false|false” custom_padding_last_edited=”off|desktop” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}” custom_margin__hover_enabled=”off|desktop”]<\/p>\n
ABOUT THE CLIENT<\/p>\n